{"id":4057071,"url":"https://alion.io/job/the-edgewater-concierge","title":"Concierge","company":{"id":2034918,"name":"The Edgewater","domain":"theedgewater.com","url":"https://alion.io/company/theedgewater","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Duluth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T02:10:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T05:49:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Summary\nThe Concierge is a key member of The Lakeview Guest House Front Office team, responsible for delivering personalized, professional, and knowledgeable service to enhance the guest experience. Serving as a central resource and lobby ambassador, the Concierge provides recommendations, coordinates special requests, and promotes hotel amenities. Success in this role requires a warm demeanor, deep local knowledge, excellent communication skills, and a commitment to excellence in every interaction.\nEssential Job Functions\nGreet and assist all guests and visitors with warmth and professionalism\nProvide knowledgeable recommendations for dining, entertainment, events, and transportation in the Madison area\nLiaise with hotel departments to accommodate special guest requests and ensure seamless service\nSupport the Front Desk with check-in/check-out procedures and reservation inquiries\nHandle Foundry and dining reservations for both in-house and external guests\nEstablish communication with VIP guests before arrival, during their stay, and post-departure\nServe as an on-site lobby ambassador, proactively offering assistance and creating memorable moments\nStay up to date with hotel services, promotions, and event schedules to accurately promote all property amenities\nMaintain knowledge of the local area and establish relationships with vendors and service providers\nCollaborate closely with all teams to ensure aligned service delivery\nAssist in developing and maintaining the VIP guest program\nPerform administrative and organizational tasks to support guest-facing operations\nUphold standards in every interaction, ensuring consistency and excellence in service\nCommunicate clearly and effectively with fellow team members and managers\nAttend departmental meetings and briefings as required\nSupport other Rooms Division roles as needed to maintain smooth operations\nUphold a collaborative spirit and a positive, helpful attitude toward guests and colleagues alike\nAll other duties as assigned \nQualifications\nPrevious experience in a concierge, guest services, or front office role preferred.\nStrong familiarity with the Duluth area, including attractions, events, dining, and transit.\nExcellent verbal and written communication, organization, and customer service skills.\nFriendly, polished demeanor and commitment to high guest service standards.\nWorking knowledge of Microsoft Office is a plus.\nFlexible schedule including nights, weekends, and holidays.\nWorking Conditions\nThis role is primarily indoors and uses standard office equipment such as computers, phones, and printers. Night and weekend availability is essential.\nPhysical Abilities\nWhile performing the duties of this job, the employee is regularly required to talk and hear. The role is very active and frequently requires standing, walking, reaching, and lifting. The employee must regularly lift/move up to 10 pounds and occasionally up to 50 pounds. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nThis description is not a contract. Lakeview Management Company - Duluth (LMC-D) is an at-will employer and reserves the right to modify this job description at any time without notice.","description_format":"text","description_chars":3552,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-11T05:49:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:0","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/the-edgewater-concierge","json_url":"https://alion.io/job/the-edgewater-concierge.json","meta":{"generated_at":"2026-11-11T07:42:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11867,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2034918},"rest":"https://alion.io/mcp/rest/get_company?id=2034918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-edgewater-concierge"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-edgewater-concierge"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-edgewater-concierge"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-edgewater-concierge\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-edgewater-concierge"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4057071}},{"tool":"search_jobs","arguments":{"company":"theedgewater.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4057071},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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