{"id":1428591,"url":"https://alion.io/job/the-escape-game-guest-experience-coordinator","title":"Guest Experience Coordinator","company":{"id":1861302,"name":"The Escape Game","domain":"theescapegame.com","url":"https://alion.io/company/theescapegame","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":95,"open_postings":105,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":1007,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brentwood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":16,"currency":"USD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-08T15:34:00Z","employer_posted_date":"2025-09-08","last_verified_at":"2026-10-15T14:56:01Z","board_verified":true,"closed_at":null,"days_open":402,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":401},"description":"Job Title: Hospitality Expert - Guest Experience Coordinator\nCompensation:\n$16/hour starting pay (rates may vary depending on experience and location).\n\nMonthly personal performance bonuses of up to $700 available.\n\nRole: Our Hospitality Experts are our guest’s first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. The goal of this role is to gain an understanding of and love for serving our guests, and to eventually transition to TEG store leadership.\nExpected Weekly Hours: 30-45 hours per week\nExpected Schedule: Flexible availability, including nights, weekends, and holidays\nResponsibilities:\nWork to meet the incoming demand of calls, chats and emails so we can serve every single guest.\nDelivering unique forms of hospitality to every single guest by creating personal connections in every interaction through collecting and connecting clues.\nBeing a The Escape Gamebrand ambassador: enthusiastically explaining our games.\nRemove barriers between our guests and their first/next experience at The Escape Game.\nCreate epic guest moments that generate positive word of mouth and brand perception.\nCommunicating with The Escape Game Store locations nationwide, professionally and politely.\nCreatively solve guest challenges as needed.\nRequirements & Expectations:\nWorking fully out of our HQ office at Brentwood Commons\n\nMinimum one shift a month working in a TEG store.\n\nFlexible availability, including nights, weekends, and holidays\n\nObsession with delivering 5-star hospitality to guests\n\nGenuine love for serving others\n\nFlexible, humble, and teachable\n\nAbility to function both creatively and administratively\n\nExceptional communication skills\n\nHigh capacity for creative problem solving\n\nAbility to multitask\n\nEnergetic, friendly, and patient","description_format":"text","description_chars":2172,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T00:38:11Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.755,"p_room":0.72,"age_days":401,"expected_fill_days":1007,"reasons":["seen:401","win:mid","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/the-escape-game-guest-experience-coordinator","json_url":"https://alion.io/job/the-escape-game-guest-experience-coordinator.json","meta":{"generated_at":"2026-10-15T18:51:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28533,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861302},"rest":"https://alion.io/mcp/rest/get_company?id=1861302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-escape-game-guest-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-escape-game-guest-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-escape-game-guest-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-escape-game-guest-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-escape-game-guest-experience-coordinator"}]}