{"id":2054512,"url":"https://alion.io/job/the-escape-game-support-specialist","title":"Support Specialist","company":{"id":1861302,"name":"The Escape Game","domain":"theescapegame.com","url":"https://alion.io/company/theescapegame","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":95,"open_postings":107,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":1007,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Smyrna, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false}],"status":"live","first_seen_at":"2026-10-07T20:36:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T09:39:25Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"SUPPORT SPECIALIST\nMISSION: TO DESIGN & DELIVER EPIC INTERACTIVE EXPERIENCES FOR EVERY SINGLE GUEST\nVALUES:EXCELLENCE: We are relentless in our pursuit to be the best.\nPASSION: We love our guests, our brand and our games.\nGROWTH: We believe in expanding our business and selflessly working together\nINTEGRITY: We endeavor to honor God through hard work, honesty, generosity and fairness.\nTEAMWORK: We can best accomplish our goals by selflessly working together.\nCREATIVITY: We are always expanding the boundaries of what is possible.\nOVERVIEW\nThe Support Specialist keeps the systems behind TEG's experiences running reliably across stores within a single assigned zone, specializing in one of two tracks. The Controls track covers game control systems: sensors, triggers, locks, automation, low-voltage wiring, networking, and the audio, video, and lighting that bring games to life. The Facilities track covers building systems: HVAC, electrical, plumbing, lighting, and repairs coordinated with property management and outside vendors. Both tracks support new store launches and field troubleshooting. It is a fit for someone hands-on, methodical, and willing to travel to keep stores and games running at a high standard.\nKEY RESPONSIBILITIES\nZone Support (both tracks)\nServe as the primary point of contact for issues in your specialty across the stores in the assigned zone, and collaborate with other zones on related issues.\n\nResolve issues in the store via tickets and calls.\n\nTravel for repairs as needed & coordinate with Ops for effective resolution.\n\nFacilitate repairs with third-party vendors as necessary.\n\nTrain stores on safe tool usage.\n\nBe an ambassador of TEG's brand during all site visits.\n\nControls Track\nDiagnose and troubleshoot control systems, including PLCs, sensors, triggers, maglocks, relays, solenoids, wiring, audio, video, and lighting.\n\nCoordinate with the product and build teams on controls integration for new games, and update the knowledge base accordingly.\n\nProduce and stock spare tech components.\n\nFacilities Track\nDiagnose and troubleshoot HVAC, electrical, plumbing, and other facility issues.\n\nCoordinate repairs & service with property management and third-party vendors.\n\nMonitor HVAC performance & respond to conditions that affect guest or team comfort.\n\nMaintain preventive maintenance schedules for building equipment.\n\nTrack facilities service history and vendor relationships for the zone.\n\nJOB REQUIREMENTS\nA love for escape games and experiential entertainment.\n\nStrong organizational & communication skills.\n\nAbility to lift/carry up to 50 pounds individually.\n\nAble to stand, walk, climb ladders, and navigate tight spaces for extended periods of time.\n\nBasic Google Suite experience (Gmail, Drive, Sheets, Docs).\n\nBasic understanding of production and fabrication processes, including CNC, Carpentry, Scenic, Paint, and Controls Technology.\n\nFacilities Track Requirements:\nWorking knowledge of HVAC systems and the ability to diagnose common heating, cooling, and airflow issues.\n\nFamiliarity with general building systems, including electrical, plumbing, and lighting.\n\nExperience troubleshooting mechanical or facilities issues and coordinating repairs with property management and third-party trade vendors.\n\nComfort reading floor plans and building drawings.\n\nProficiency with hand and power tools, and safe tool usage.\n\nSTARTING PAY: $22-25/hour, depending on experience\nEXPECTED AVERAGE WEEKLY HOURS:40-45 hours per week in-office, and up to 70 hours per week on-site.\n*Overtime will be paid in accordance with state and federal laws.\nTRAVEL EXPECTATIONS: Travel for store launches and emergency support as needed. Up to 2 weeks at a time.\nEXPECTED SCHEDULE:Monday - Friday, plus an on-call rotation that includes nights, weekends, and holidays.","description_format":"text","description_chars":3812,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T23:08:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":13,"expected_fill_days":1007,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/the-escape-game-support-specialist","json_url":"https://alion.io/job/the-escape-game-support-specialist.json","meta":{"generated_at":"2026-10-21T10:01:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14233,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1861302},"rest":"https://alion.io/mcp/rest/get_company?id=1861302"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-escape-game-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-escape-game-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-escape-game-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-escape-game-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-escape-game-support-specialist"}]}