{"id":2880388,"url":"https://alion.io/job/the-evans-network-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":3201966,"name":"The Evans Network","domain":"evansdelivery.com","url":"https://alion.io/company/evansdelivery-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Schuylkill Haven, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T19:44:59Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T20:09:16Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Description\nAre you ready to make a significant impact in the transportation industry? As a Customer Service Coordinator (known internally as HOS Coordinator) at our company, you will play a crucial role in ensuring that our drivers remain in compliance with FMCSA (Federal Motor Carrier Safety Administration) HOS rules and regulations. You'll be the go-to person for our drivers, providing them with the support and guidance they need to navigate HOS rules and resolve any issues quickly and efficiently.\nEssential Job Duties\nRespond promptly to incoming calls and emails from drivers, assisting with questions related to hours of service (HOS)\nProvide clear instructions to drivers on how to use their electronic logging devices (ELDs) effectively\nReview driver logs for HOS violations and offer counseling to drivers as needed\nContinuously monitor driver logs to identify and correct errors\nPerform data entry of HOS-related files and information for accurate tracking and recordkeeping\nRegularly review reports to ensure driver compliance with HOS-related systems, programs, and services\nConduct random audits of driver logs to maintain high standards of compliance\nProvide counseling to drivers for serious infractions and escalate issues when necessary\nEnsure accuracy of all recordkeeping and file retention practices\nInventory management of ELD equipment; shipping/receiving and troubleshooting support to ensure proper use\nRequirements\nRequired Qualifications\nHigh School Diploma or equivalent\n6+ months of customer service experience\nBasic computer skills\nProficient with Microsoft Office Suite\nMust have good attention to detail, critical thinking, and problem-solving ability\nMust be able to work independently and in collaboration with others\nStrong written and verbal communication skills\nMust have good time-management and organization skills and be able to multitask when necessary\nDependable and consistently available to work scheduled hours\nPreferred Qualifications\nExperience working in an administrative or office environment\nExperience within trucking industry and/or with FMCSA rules and regulations\nBilingual, English/Spanish\nWhy The Evans Network of Companies (ENOC) is Different\nAt ENOC, we’re more than a workplace-we’re a family. Here’s what sets us apart:\nPeople & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.\nEngaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.\nA Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.\nPositive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.\nWhat's in it for me?\nIndividual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.\nDental and Vision Insurance\nCompany Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance\nCompany Paid Short Term Disability Insurance\nCompany Paid Long Term Disability Insurance\nHospital Indemnity Insurance\nLong-Term Care Insurance Program\nSupplemental Term Life Insurance\nAccident Insurance\nCritical Illness Insurance\nEmployee Assistance Program (EAP)\nFlexible Spending Account (FSA)\nHealth Savings Account (HSA)\n401K with up to 4% Employer Safe Harbor Matching\nPaid Vacation\n8 Paid Holidays\n1 Floating Holiday\nIdentity & Fraud Protection\nPet Insurance\nPaid on a weekly basis!\nEmployee referral bonus program ($500)\nThe opportunity to work with good humans!\nSchedule - In Person, On Site\nMonday - Friday, 8:30am - 5:00pm\nLocation Address\n400 West Columbia St, Schuylkill Haven, PA 17972\nWe have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.\nThe Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.\nPhysical Demands and Work Environment\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:\nThis position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.\nWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.\nSalary Description\n$17.50 per hour","description_format":"text","description_chars":6308,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["401k plan","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-19T22:38:00Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/the-evans-network-customer-service-coordinator","json_url":"https://alion.io/job/the-evans-network-customer-service-coordinator.json","meta":{"generated_at":"2026-10-24T23:24:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3201966},"rest":"https://alion.io/mcp/rest/get_company?id=3201966"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-evans-network-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-evans-network-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-evans-network-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-evans-network-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-evans-network-customer-service-coordinator"}]}