{"id":1503991,"url":"https://alion.io/job/the-fedcap-group-administrative-assistant","title":"Administrative Assistant","company":{"id":1965482,"name":"The Fedcap Group","domain":"fedcapgroup.org","url":"https://alion.io/company/fedcapgroup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1575},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-13T14:22:53Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-10-01T09:31:08Z","board_verified":true,"closed_at":null,"days_open":80,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":80},"description":"Position Summary\nThe Administrative Assistant ensures a high standard of professionalism, cleanliness, and client service at the reception area while serving as the first point of contact for clients and visitors. This role involves managing appointments, conducting reasonable accommodation assessments, maintaining accurate data entry, and supporting overall program operations. The Administrative Assistant interacts with diverse populations and contributes to client engagement, retention, and satisfaction while representing Fedcap and the PACE program with excellence and integrity.\nWhat You’ll Do\nGreet, assist, and direct clients and visitors with professionalism and accuracy.\nMonitor and route incoming calls while ensuring timely and accurate communication.\nSchedule and reschedule appointments and manage data entry in client systems.\nSupport client outreach and contribute to improved engagement and retention strategies.\nProvide general administrative support while ensuring a safe and welcoming environment.\nYour Responsibilities Will Include\nClient & Visitor Support\nHandle 90% of incoming calls daily, ensuring routing to appropriate staff/departments within 60 seconds.\nProvide excellent customer service to 50-75 weekly guests, aiming for 95%+ satisfaction rating.\nDirect all calls and guests to appropriate services with zero misdirect cases monthly.\nMaintain professional decorum while managing 3-5 tasks concurrently with no service delays.\nData Entry & Documentation\nEnter attendance, notes, and client data into FedcapCARES and SEAMS with at least 85% accuracy and same-day completion.\nSchedule/reschedule 100% of initial client appointments and update systems within 24 hours.\nReport and document all security concerns to Operations and Management within 1 hour of the incident.\nLanguage Access & Communication\nEngage Geneva Worldwide translation services within 2 minutes for non-English-speaking clients.\nConduct weekly outreach to at least 10 clients to provide updates, address concerns, and maintain contact.\nAdministrative & Operational Duties\nPerform general office tasks (faxing, copying, filing) with 100% completion of daily assignments.\nSupport team efforts to enhance orientation/assessment processes, aiming for 10% improvement in client engagement and retention.\nIndependently de-escalate 90% of client conflicts using approved conflict resolution strategies.\nPerform other duties as assigned, meeting deadlines and quality standards consistently.\nYou’re a Great Fit for This Role If You Have\nEducation & Experience\nHigh School Diploma or GED/TASC required.\nMinimum of 1 year of full-time administrative support experience.\nPreferred: Experience working with individuals experiencing unemployment, homelessness, justice involvement, or disability.\nCompensation:\n$21.64 hourly\nEqual Opportunity Employer","description_format":"text","description_chars":2841,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-30T04:59:32Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.141,"p_room":0.28,"age_days":79,"expected_fill_days":17,"reasons":["conf:15","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/the-fedcap-group-administrative-assistant","json_url":"https://alion.io/job/the-fedcap-group-administrative-assistant.json","meta":{"generated_at":"2026-10-01T20:35:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2981,"day_limit":5000,"remaining_today":2019,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}