{"id":3473383,"url":"https://alion.io/job/the-fedcap-group-engagement-coordinator","title":"Engagement Coordinator","company":{"id":1965482,"name":"The Fedcap Group","domain":"fedcapgroup.org","url":"https://alion.io/company/fedcapgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":33,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guildford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T16:30:43Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T11:57:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Salary: £26,886\nLocation: Reading or Guildford (office-based with occasional travel to local Job Centres)\nHours: Monday-Friday, 9am-5pm\nBe the friendly first connection that helps people move forward\nAs a Customer Service Coordinator (Engagement Coordinator), you’ll play a key role in helping people join the Restart programme and move closer to long-term, sustainable employment. You’ll do this by delivering friendly and engaging “warm handover” calls, building strong relationships with Jobcentre Plus teams, and ensuring every individual has a smooth and positive start on the programme.\nAbout Us\nFedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group - a global charity with 90 years of experience - we work across four specialist practice areas and have supported more than 113,000 people since 2019.\nWhat You’ll Be Doing\nDelivering 15-minute warm handover calls using our telephony system to ensure a seamless transition onto the programme\nBooking initial appointments with the appropriate Employment Advisers\nBuilding effective relationships with JCP colleagues and maintaining regular communication to support referrals attending. \nFollowing up via email and phone to rebook non-attended appointments\nWorking to agreed referral, service and quality targets\nProviding a consistent, high-quality customer experience that supports people to progress into sustainable employment\nWhat You’ll Bring\nA commitment to our values: Kindness, Respect, Integrity and Innovation\nStrong customer service experience, either by phone, remotely or face to face\nAbility to work to targets/SLAs in a fast-paced, deadline-driven environment\nConfidence communicating with a range of internal and external stakeholders\nAbility to stay calm under pressure and show appropriate empathy and active listening skills\nUnderstanding of local labour markets and the barriers people may face\nHere’s what makes Fedcap a rewarding career…\nAt Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:\n 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days\n£500 annual benefits scheme to spend at over 900 retailers\nCycle to Work scheme open all year round\nPension scheme with up to 5% employer match\nFree life assurance worth 4x your salary\nHealth & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family\nDigital gym, mindfulness resources, virtual GP and more\nEquity, Diversity & Inclusion\nWe’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.\nFedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.\nWe are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.\nAs a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.","description_format":"text","description_chars":3916,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Career Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-29T18:01:49Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:21","stale_co","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/the-fedcap-group-engagement-coordinator","json_url":"https://alion.io/job/the-fedcap-group-engagement-coordinator.json","meta":{"generated_at":"2026-11-04T15:01:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1965482},"rest":"https://alion.io/mcp/rest/get_company?id=1965482"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-fedcap-group-engagement-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-fedcap-group-engagement-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-fedcap-group-engagement-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-fedcap-group-engagement-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-fedcap-group-engagement-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3473383}},{"tool":"search_jobs","arguments":{"company":"fedcapgroup.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3473383},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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