{"id":1503974,"url":"https://alion.io/job/the-fedcap-group-it-support-specialist","title":"IT Support Specialist","company":{"id":1965482,"name":"The Fedcap Group","domain":"fedcapgroup.org","url":"https://alion.io/company/fedcapgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":26,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":72000,"currency":"USD","period":"year","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-05-13T13:58:04Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-10-15T22:40:36Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":154},"description":"What You'll Do\nAs IT Support Specialist, you will work in a fast-paced environment, providing comprehensive IT technical support and desktop assistance to staff across various locations, including the New York City area. You will manage audio/visual (A/V) support for corporate meetings and events. This includes setting up and maintaining video conferencing systems, projectors, microphones, and other A/V equipment, ensuring smooth execution of presentations and virtual communications.\nYour responsibilities will include:\nSet Up & Installation\nProvide A/V setup and technical support for meetings, conferences, and presentations, ensuring smooth operation of equipment such as video conferencing systems, projectors, and microphones.\n\nMount, rack, install and support a complex Data closet to included switches, routers, and access points.\n\nWork with ISPs to coordinate new installs, moves, and terminations.\n\nTechnical & Operational Support\nDeliver IT and A/V support excellence across all levels of the organization.\n\nEnsure seamless functionality across all technical resources, e.g. - assisting in maintaining data centers, overseeing network systems, and coordinating with service providers for system installations and relocations. You will also be responsible for documenting and advancing process improvements within IT operations\n\nSupport and advance process improvement.\n\nDocumentation\nDocument IT procedures and contribute to continuous process improvements.\n\nYou're a great fit for this role if you have:\nBachelor’s (BA or BS) in business, computer science, or related field; or 3+ years commensurate experience supporting current technologies and systems.\n\nMicrosoft/CompTIA Certifications.\n\nIn-depth knowledge and understanding of Helpdesk and support metrics.\n\nAdvanced proficiency with Microsoft Office 365 and network troubleshooting, including cabling and hardware diagnostics.\n\nStrong network troubleshooting skills to include network cabling, termination, and troubleshooting.\n\nComprehensive IT and A/V expertise, including experience with setting up and troubleshooting video conferencing systems, projectors, and other audio/visual equipment.\n\nThe ability to navigate complex and/or difficult situations and bring about positive resolutions within the scope of responsibilities.\n\nStrong knowledge of IT operations and support processes, including system installations, hardware configurations, and network troubleshooting.\n\nFamiliarity with helpdesk and support metrics, ensuring efficient response times and high customer satisfaction.\n\nAbility to manage operational tasks such as maintaining data center equipment, coordinating with ISPs, and ensuring smooth network and service installations.\n\nExceptional organizational and communication skills, with the ability to explain technical issues clearly to non-technical users.\n\nStrong organizational, administration, presentation, and communication skills (both verbal and written) with excellent interpersonal skills.\n\nStrong troubleshooting skills.\n\nCompensation & Benefits\nCompensation: $65,000 - $72,000/yr\n\nBenefits:\nHealth insurance (Medical, Dental, Vision)\n\nPaid time off (Vacation, Sick, Floating)\n\nRetirement plan (403b)\n\nFlexible Spending Account (FSA)\n\nCommuter Benefits\n\nLife/Accident insurance\n\nShort-term Disability Insurance\n\nLong-term Disability Insurance\n\nEmployee Assistance Plan (EAP)\n\nWho We Are\nThe Fedcap Group is a family of companies that provides programs and services that change the lives of people facing barriers to economic and social wellbeing. We help individuals move toward independence as valued members of their communities and in the workplace.\nThe Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 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