{"id":1504004,"url":"https://alion.io/job/the-fedcap-group-program-support-specialist","title":"Program Support Specialist","company":{"id":1965482,"name":"The Fedcap Group","domain":"fedcapgroup.org","url":"https://alion.io/company/fedcapgroup","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":24,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Supervision","optional":false}],"status":"live","first_seen_at":"2026-08-17T15:41:07Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-01T09:31:08Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"What You’ll Do\nAs Program Support Specialist you will be responsible for overseeing all client documentation across Group Day and Group Supported Employment. You will ensure high-quality service delivery, regulatory compliance, and the development of person-centered individual service plans while fostering strong relationships with vendors, staff, and stakeholders.\nYour responsibilities will include:\nTraining Supervision & Mentoring\nOversee documentation training for program staff.\nProvide coaching, mentoring, and support to direct support staff on best practices, service delivery, and professional conduct.\nEnsure effective communication and collaboration between teams, managers, and service directors.\nIndividual Support & Rehabilitation\nAssess and address individual concerns, ensuring the involvement of appropriate support staff.\nDevelop individualized rehabilitation goals for workforce acclimation and interpersonal skills development.\nConduct internal functional assessments and implement person-centered plans aligned with behavioral and therapeutic goals.\nLead Person-Centered Planning (PCP) and Interdisciplinary Team (IDT) meetings, maintaining updated audit schedules and compliance documentation.\nProgram Development & Community Engagement\nSupport community education and outreach efforts to increase program awareness and engagement.\nCompliance & Reporting\nEnsure adherence to Medicaid, Licensing, CARF, and other regulatory requirements.\nConduct file audits to maintain accurate service records and ensure compliance with Human Rights, HCBS Rights, Health & Safety, and state licensure regulations.\nPrepare and maintain quarterly and annual reports, ensuring timely data collection and outcome tracking.\nMonitor direct support professionals' (DSPs) compliance with documentation, procedural, and policy requirements.\nYou’re a great fit for this position if you have:\nBachelor’s degree or coursework in human services, psychology, behavior management, or related field preferred, or equivalent work experience.\nMinimum of (3) three years working with individuals with disabilities in vocational, residential, or recreational programs.\nCustomer service experience required.\n(3) Three years of experience working with Licensing, Medicaid, and CARF regulations preferred.\nValid driver’s license with fewer than six points required.\nU.S. Citizenship preferred to meet federal clearance requirements for secure government facilities.\nWillingness to work at various program locations as needed.\nStrong understanding of Medicaid, CARF, and state licensure requirements.\nKnowledge of individual assessment, service planning, and behavioral supports.\nFamiliarity with employment readiness programs, community engagement, and direct support training.\nAbility to mentor and develop direct support staff, fostering professional growth and service excellence.\nStrong verbal and written communication skills for staff coordination, vendor collaboration, and family engagement.\nAnalytical thinking to address compliance issues, program challenges, and staff concerns.\nAbility to prioritize tasks, manage schedules, and meet deadlines across multiple service locations.\nCapacity to work in varied program locations, adjusting to organizational and service needs.\nAbility to interpret and enforce policies while maintaining service excellence.\nSensitivity to diverse backgrounds, fostering inclusive and respectful service environments.\nCompensation & Benefits\nCompensation: $20-$23.99 Per hour\n BenefitsHealth insurance (Medical, Dental, Vision)\nPaid time off (Vacation, Sick, Floating)\nRetirement plan 403(b)\nFlexible Spending Account (FSA)\nCommuter Benefits\nLife/Accident insurance\nShort-term Disability Insurance\nLong-term Disability Insurance\nEmployee Assistance Plan (EAP)\n\nWho We Are\nThe mission of MVLE is to create futures one person at a time for people with disabilities and other barriers through employment and support services.\nMVLE is about working with purpose to employ and support people living with disabilities. Since 1971, MVLE has successfully provided a broad range of services that cater to the diverse needs of individuals through specialized training and services to foster their personal and professional growth. MVLE provides opportunities for people with disabilities to find their independence through community-based social activities, supported employment and customized skills training.\nTogether, we work to accomplish these goals by utilizing an extensive network of partners and cultivating relationships with government and affiliate agencies.\nWebsite: https://www.mvle.org/\nMVLE joined The Fedcap Group in 2018.\nThe Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.","description_format":"text","description_chars":5107,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-09-30T04:59:32Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.273,"p_room":0.45,"age_days":44,"expected_fill_days":26,"reasons":["conf:15","stale_co","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/the-fedcap-group-program-support-specialist","json_url":"https://alion.io/job/the-fedcap-group-program-support-specialist.json","meta":{"generated_at":"2026-10-02T03:06:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4283,"day_limit":5000,"remaining_today":717,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}