{"id":1424174,"url":"https://alion.io/job/the-general-manager-site-operations","title":"General Manager, Site Operations","company":{"id":1842789,"name":"The Team","domain":"the.team","url":"https://alion.io/company/the-team","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":129000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-09T00:00:00Z","employer_posted_date":"2026-06-09","last_verified_at":"2026-10-27T08:20:55Z","board_verified":true,"closed_at":null,"days_open":140,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":140},"description":"THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE·TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.\nHeadquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visitTHE.TEAM.\nJOB OVERVIEW:\nWe are seeking a General Manager, Site Operations, reporting to the Associate Vice President, Solutions, to serve as the central coordination and accountability point for the Charlotte Branding & Signage operation.\nThis role is responsible for driving the daily operating rhythm of the site, maintaining visibility across active work, coordinating cross-functional priorities, and ensuring projects move through project management, design, prepress, print production, warehouse/ shipping, and delivery with clarity, discipline, and urgency.\nActing as the connective layer between Charlotte operations and functional leadership, this role supports alignment, issue resolution, schedule management, and execution accountability across all active work. The General Manager will ensure priorities are clear, risks are surfaced early, blockers are removed, and deliverables remain on track in support of client commitments and overall site performance.\nThis role requires a leader who can operate effectively in a matrixed environment, influence across functions, create structure in a fast-moving operation, and drive accountability while maintaining strong team collaboration and client focus.\nWHAT YOU'LL DO:\nThe General Manager, Site Operations operates as the site-level execution integrator and operating cadence leader, accountable for:\nOwning and maintaining visibility to the end-to-end master schedule for Charlotte-driven work\nCoordinating priorities across project management, design, prepress, print production, warehouse/shipping, and delivery\nDriving execution discipline, milestone accountability, and timely escalation of risks or capacity constraints\nCreating site-level reporting and communication rhythms that improve transparency across Charlotte and broader LIVE·TEAM leadership\nRemoving blockers, resolving competing priorities, and ensuring teams stay aligned to client commitments\nIdentifying process gaps and driving continuous improvement across scheduling, handoffs, workflows, and reporting\nThis role is not intended to replace functional leadership across project management, design, print, or production. Instead, it provides site-level coordination, prioritization, operating visibility, and escalation support to ensure the Charlotte operation runs with clarity and consistency.\nKEY RESPONSIBILITIES:\nMaster Schedule Ownership & Execution Control\nOwn and maintain the end-to-end master production and delivery schedule for all Charlotte-driven work\nAlign timelines across project management, design, print production, prepress, warehouse/shipping, and delivery\nEnsure resource alignment, sequencing, and production readiness across functions\nIdentify schedule conflicts early and drive timely resolution with the appropriate stakeholders\nMaintain visibility to capacity constraints, competing priorities, and critical path dependencies\nProject Delivery Governance\nDrive accountability across cross-functional teams for milestones, deadlines, handoffs, and deliverables\nTrack project health across all active Charlotte jobs, including timeline, risk, dependencies, and decision needs\nFacilitate regular production and delivery meetings to ensure alignment and forward movement\nEscalate risks, delays, and capacity issues with clear recommendations and proposed next steps\nSupport consistent execution standards across active work, including planning, tracking, production readiness, and delivery follow-through\nSite Reporting & Visibility\nMaintain site-level reporting tools that provide visibility across active work, capacity, risks, and delivery performance\nTrack and report project status, including on track, at risk, delayed, or requiring leadership decision\nProvide regular reporting to the Associate Vice President, Solutions and functional leadership to support faster decision-making and escalation.\nCross-Functional Coordination\nServe as the primary integrator across Charlotte project management, design, prepress, print production, warehouse/shipping, and delivery teams\nCoordinate priorities between local project needs, centralized production resources, and functional leaders\nEnsure adherence to company processes, workflows, quality standards, and operating expectations\nIssue Resolution & Escalation Management\nAct as the central escalation point for site-level delivery issues and operational blockers\nRemove blockers by coordinating ownership, next steps, and follow-up across teams\nFacilitate rapid decision-making when priorities conflict or timelines are at risk\nEscalate unresolved issues with clear context, options, and recommended action\nClient Delivery Support\nPartner with Project Management to ensure client commitments, timelines, and expectations are understood and supported internally\nStep in on high-risk, high-visibility, or operationally complex projects as needed\nEnsure internal alignment supports external commitments and client delivery expectations\nSupport project teams in identifying delivery risks, resource needs, and schedule impacts before they become client-facing issues\nHelp maintain a high standard of service, responsiveness, and execution quality across Charlotte-driven work\nContinuous Improvement\nIdentify inefficiencies in scheduling, handoffs, planning, communication, reporting, and workflow management\nDrive process improvements across project management, design, production, prepress, warehouse/shipping, and delivery\nHelp build a more scalable, disciplined, and repeatable operating model for the Charlotte site\nLeadership & Matrix Influence\nLead through influence across a matrixed environment where not all functional team members report directly into the role\nEstablish clear expectations, meeting cadences, decision pathways, and accountability routines across the site\nBuild trust with functional leaders and frontline teams through clear communication, follow-through, and problem-solving\nModel a culture of ownership, urgency, collaboration, and operational discipline\nSupport the Associate Vice President, Solutions by providing local operating visibility, escalation support, and execution leadership\nSUCCESS METRICS\nImproved visibility to all active Charlotte work and site-level priorities\nStronger adherence to master schedules, production timelines, and delivery commitments\nFewer avoidable last-minute escalations, handoff breakdowns, and preventable delays\nImproved cross-functional alignment across project management, design, prepress, production, warehouse/shipping, and delivery\nTimely escalation of risks, capacity constraints, and decision needs with clear recommendations\nCreation of more scalable, repeatable site operating rhythms and process standards\nWHAT WE'RE LOOKING FOR\nRequired Skills and Abilities\nStrong operational leadership capability with the ability to drive action across multiple functions\nExceptional communication, organization, prioritization, and escalation management skills\nAbility to synthesize information quickly and translate complexity into clear next steps\nStrong understanding of production workflows, scheduling dependencies, and delivery realities\nAbility to balance urgency, quality, capacity, cost, and client commitments\nHigh level of accountability, ownership, judgment, and follow-through\nCollaborative leadership style with the ability to build trust across teams and functions\nComfort operating in ambiguity and creating structure in a changing, fast-moving environment\nEducation and Experience\n5 to 10+ years of experience in operations, project delivery, signage, print production, live events, fabrication, or a related production environment\nProven experience coordinating complex, cross-functional workflows across multiple teams or workstreams\nStrong experience with scheduling, resource planning, delivery tracking, and operational reporting\nExperience working in matrixed organizations where influence, alignment, and escalation are critical to success\nExperience in signage, branding, print production, fabrication, live events, or temporary event environments strongly preferred\nDemonstrated success improving workflows, creating structure, and driving accountability in fast-paced operational environments\nWHAT WE OFFER:\nProfessional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support. \nGenerous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones. \nParental Leave: We provide paid parental leave to support your family during important life events. \nRetirement Plan: 401k plan including contribution matching. \nHealthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options. \nAncillary: Critical illness, identity protection, pet insurance, 529 plans and more \n Commuter Benefits: Access support for travel and commuting needs, where available \nTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, 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