{"id":3691179,"url":"https://alion.io/job/the-grounds-guys-customer-service-representative-3","title":"Customer Service Representative","company":{"id":2761702,"name":"The Grounds Guys","domain":"groundsguys.com","url":"https://alion.io/company/groundsguys-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":49,"open_postings":259,"ghost_share":0.842,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Dorado, United 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professional conversation with commercial and residential residents, owners and decision makers.\nMonitoring all software for customer communication and responding in a timely manner\nSchedule technician jobs efficiently and to the standards expected\nWeekly customer communication on job status/progress for sold work\nSchedule estimates on the Outlook calendar for our sales team\n· Follow up with customers after completed jobs to ensure customer satisfaction with work\n· Assist sales team with follow up on sent proposals\nEnter Backflow Tests daily to appropriate city\n· Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.\n· Participates and contributes to the development of educational programs offered to clients, prospects and company employees.\n· Other -Start management of company human resources systems and procedures.\n· Other duties as assigned.\nRelationships and Roles:\n· Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.\n· Demonstrate ability to interact and cooperate with all company team members.\n· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.\n· Maintain professional internal and external relationships that meet company core values.\n· Proactively establish and maintain effective working team relationships with all support 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