{"id":2224765,"url":"https://alion.io/job/the-hackett-group-helpdesk-associate-it-support","title":"Helpdesk Associate (IT Support)","company":{"id":1841370,"name":"The Hackett Group","domain":"thehackettgroup.com","url":"https://alion.io/company/thehackettgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"D","score":49,"open_postings":130,"ghost_share":0.854,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-04-29T05:44:29Z","employer_posted_date":"2026-04-29","last_verified_at":"2026-11-04T08:36:32Z","board_verified":true,"closed_at":null,"days_open":189,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":189},"description":"We are seeking a proactive and customer-focused Helpdesk Associate to provide first-level technical support to end users. The ideal candidate will be responsible for handling helpdesk tickets, troubleshooting technical issues, and managing user accounts within the organization. This role requires strong communication skills, technical expertise, and a commitment to delivering high-quality support.\nKey Responsibilities\nProvide first-level support by handling and resolving helpdesk tickets within defined SLAs\n\nTroubleshoot and resolve issues related to Windows 11, software applications, and system access\n\nInstall, configure, and maintain software applications on user systems\n\nDiagnose and resolve VPN connectivity issues\n\nProvide support for Microsoft Office applications (Outlook, Teams, Word, Excel, etc.)\n\nManage user accounts, including:\nUser account creation and provisioning\n\nMailbox setup and configuration\n\nLicense assignment and management\n\nAccount termination and de-licensing\n\nMaintain accurate documentation of incidents, requests, and resolutions in the ITSM tool\n\nEscalate complex issues to appropriate teams when necessary\n\nEnsure adherence to IT policies, security standards, and compliance requirements\n\nProvide excellent customer service and maintain effective communication with users\n\nRequired Skills & Qualifications\n2-4 years of experience in IT Helpdesk or Desktop Support\n\nStrong knowledge of Windows 11 OS and troubleshooting\n\nExperience with software installation and configuration\n\nHands-on experience with VPN troubleshooting\n\nGood understanding of Microsoft Office 365 / Microsoft 365 applications\n\nExperience with user account management and identity administration\n\nFamiliarity with ITSM tools\n\nStrong problem-solving and analytical skills\n\nExcellent verbal and written communication skills\n\nPreferred Qualifications\nExperience with Active Directory / Microsoft Entra ID (Azure AD)\n\nBasic knowledge of networking concepts\n\nITIL Foundation certification or familiarity with ITIL practices\n\nWork Environment\nWillingness to work in shifts (if required)\n\nAbility to support remote and on-site users\n\nKey Competencies\nCustomer-centric mindset\n\nAbility to multitask and prioritize effectively\n\nAttention to detail\n\nTeam collaboration and accountability","description_format":"text","description_chars":2284,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-10T14:53:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 10 · green card filings: 3","filings_12m":10,"filings_prev_12m":3,"green_card_filings_12m":3,"median_offered_wage_usd":200577,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.118,"p_room":0.28,"age_days":189,"expected_fill_days":28,"reasons":["conf:12","stale_co","velocity","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/the-hackett-group-helpdesk-associate-it-support","json_url":"https://alion.io/job/the-hackett-group-helpdesk-associate-it-support.json","meta":{"generated_at":"2026-11-04T19:15:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1841370},"rest":"https://alion.io/mcp/rest/get_company?id=1841370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-hackett-group-helpdesk-associate-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-hackett-group-helpdesk-associate-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-hackett-group-helpdesk-associate-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-hackett-group-helpdesk-associate-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-hackett-group-helpdesk-associate-it-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2224765}},{"tool":"search_jobs","arguments":{"company":"thehackettgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2224765},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}