# Service Logistics Assistant

The SLA provides customer support and customer service in company and ensures to accomplish with internal processes during life cycle of incidents. Oversees and optimizes main processes related with the quality of service. Monitors the staff availability and skills of support team, coordinates and dispatch main activities. Coordinates schedules for Technical Support activities on a daily basis. Internal QA reviewer. Collects metrics for Trend Analysis. Monitors resource utilization and assignments. Engage Account Management for decision making on Service Level Management. Supports and coordinates Incident Management Process overseeing compliance practices. Ensures turn-over logistics collecting information in order to compile a proper hand over - take over procedure for every shift. Follows up overnight activities and weekend shifts. Incident Management Tool Maintenance and Administration

- **Id**: 1315882
- **Url**: <https://alion.io/job/the-hackett-group-service-logistics-assistant>
- **Role**: Operations
- **Role family**: Operations
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Miami, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2022-08-11T15:49:40Z
- **Employer posted date**: 2022-08-11
- **Last verified at**: 2026-11-11T07:10:05Z
- **Board verified**: yes
- **Days open**: 1552
- **Description format**: text
- **Description chars**: 901
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Logistics, Artificial Intelligence, Information Technology, IT Consulting & Digital Transformation

## Company

- **Id**: 1841370
- **Name**: The Hackett Group
- **Domain**: thehackettgroup.com
- **Url**: <https://alion.io/company/thehackettgroup>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: D
- **Score**: 48
- **Open postings**: 130
- **Ghost share**: 0.862
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-11T05:49:22Z

## Technologies

- **Incident Management** — Optional: no

## Trust

- **Level**: ghost
- **Repost count**: 0
- **Flags**: stale, company_stale
- **Days open**: 1552

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-26T18:34:11Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 10 · green card filings: 3; Filings 12m: 10

## Liveness

- **Score**: 3
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.106
- **P room**: 0.28
- **Age days**: 1552
- **Expected fill days**: 29
- **Reasons**: conf:12, stale_co, ghost, win:tail, crowd:brand
- **Computed at**: 2026-11-11T05:49:22Z

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.