{"id":1315928,"url":"https://alion.io/job/the-hackett-group-team-lead-it-helpdesk","title":"Team Lead - IT Helpdesk","company":{"id":1841370,"name":"The Hackett Group","domain":"thehackettgroup.com","url":"https://alion.io/company/thehackettgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"D","score":49,"open_postings":131,"ghost_share":0.847,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, 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performance.\nMotivate Team, Conduct Reviews & Provide Feedback\nMaintain healthy KPIs & KRAs.\nTechnical knowledge in L2 level for Win 10 & 11, O365, outlook, mobile devices, Networking, Printers.\nManage and maintain Office 365 environment, including Exchange Online, SharePoint Online, OneDrive, Teams, and related services.\nExposure into Server and Network \nExposure into Active Directory.\nShould have knowledge of ITSM tool, ITIL, People, Incident, Change Problem Management \nDevelop daily, weekly, and monthly reports on help desk team’s productivity\nKeep abreast of changes and trends in system information and technology updates\n\n Essential Skills\n\nJob \n\nExcellent written and verbal communication skills are essential\nMust be proficient in Customer Relationship Management \nMust be dynamic, flexible and possess perseverance skills\nTechnical knowledge in L2 level for Manage and maintain Office 365 environment, including Exchange Online, SharePoint Online, OneDrive, Teams, and related services.\nWorking knowledge on security and compliance for DLP, Data lifecycle Management, Information protection. \nConfigure and manage user accounts, permissions, and licenses.\nTroubleshoot and resolve Office 365-related issues.\nManage and configure Intune for mobile device management (MDM) and mobile application management (MAM).\nDeploy and manage applications through Intune.\nProvide technical support and assistance to end-users for Office 365 applications.\nShould have knowledge of ITSM tool, ITIL, People, Incident, Change Problem Management.\nMust have related experience and training in troubleshooting and providing help desk support\nExhibit reactiveness and constructiveness at work such as suggesting innovative and pragmatic solutions\nParticipate and lead projects as assigned \nProvide regular written status updates on projects to management and team without being prompted\nMust have a broad knowledge of fundamental operations of Office 365, SharePoint Online, Windows 10, Email clients, FTP clients, and Web browsers, home routers, Wi-Fi, NDS, DHCP, Virus and Spyware removal, mobile devices, Lenovo laptops and Macs.\nIdentify and promptly communicate risks that may affect deadlines \n\nProfession Skills \n\nShould understand business objectives and organization structure\nThe candidate must have strong work ethics and trustworthiness \nThe candidate should possess attention to detail and maintain confidentiality and integrity\nMust be highly collaborative and be a team player with commitment to excellence\nAbility to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach.\nStrong understanding of Office 365 suite, including Exchange Online, SharePoint Online, OneDrive, and Teams.\nWorking knowledge on Microsoft Security and Compliance portal to handle DLP, Risk Management, Defender.\nExperience with Intune for MDM and MAM.\nExcellent troubleshooting and problem-solving skills.\nStrong 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