{"id":2744085,"url":"https://alion.io/job/the-happy-customers-customer-support-agent-3","title":"Customer Support Agent","company":{"id":688507,"name":"The Happy Customers","domain":"thehappycustomers.com","url":"https://alion.io/company/thehappycustomers","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Join","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":71000,"period":"year","method":"role_seniority_country_cell","sample_n":26},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-03-09T12:35:59Z","employer_posted_date":"2026-03-09","last_verified_at":"2026-10-21T18:00:56Z","board_verified":true,"closed_at":null,"days_open":226,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":226},"description":"Multilingual Customer Support Agent (m/f/d) - Remote (Europe)\nCompany: The Happy Customers (Berlin)\nhttps://thehappycustomers.com/\nLocation: Remote (Europe)\nEmployment Type: Werkstudent / Part-time / Minijob / Freelance / Full Time (depending on project needs)\nLanguages: English + Native or Professional Proficiency in at least one European language\nAbout The Happy Customers\nThe Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.\nWe are currently building a talent pool of multilingual customer support agents based in Europe to support upcoming client projects.\nTasks\nAs a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.\nSupport channels may include:\nEmail\nChat\nPhone (inbound and outbound)\nThis is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.\nPlease note: Native or professional proficiency in at least one European language is mandatory for this role.\nResponsibilities\nProvide customer support via email, chat, and phone (inbound & outbound)\nRespond to customer inquiries in a professional and timely manner\nAssist customers with questions, troubleshooting, and issue resolution\nEscalate complex issues to the appropriate team when necessary\nMaintain accurate records in customer support systems\nContribute to improving overall customer experience\nRequirements\nBased in Europe with valid work authorization\nBasic to good English communication skills\nWe are particularly interested in candidates fluent in one or more of the following languages:\nGerman\nFrench\nSpanish\nItalian\nPortuguese\nDutch\nPolish\nCzech\nSlovak\nHungarian\nRomanian\nBulgarian\nGreek\nDanish\nSwedish\nNorwegian\nFinnish\nCroatian\nSlovenian\nSerbian\nBosnian\nMontenegrin\nMacedonian\nAlbanian\nLithuanian\nLatvian\nEstonian\nIcelandic\nIrish (Gaeilge)\nMaltese\nLuxembourgish\nRussian\nUkrainian\nTurkish\n1-3 years of Customer support experience is preferred but not mandatory. 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