{"id":3689285,"url":"https://alion.io/job/the-hello-team-remote-e-commerce-support-specialist","title":"Remote E-commerce Support Specialist","company":{"id":3855271,"name":"The Hello Team","domain":"thehelloteam.com","url":"https://alion.io/company/the-hello-team","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:01:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T23:04:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary:\nWe are seeking a proactive and customer-focused Remote E-commerce Support Specialist to support an Amazon-based kitchen products business. The ideal candidate is outgoing, tech-savvy, and confident communicating with customers while resolving issues and supporting day-to-day operations. This role requires a strong understanding of the company's products and brand, excellent problem-solving skills, and the ability to thrive in a structured, fast-paced ecommerce environment. The successful candidate will play a key role in customer communication, issue resolution, account support, and overall operational efficiency.\nKey Responsibilities:\nRespond to client inquiries, issues, and complaints.\nMake outbound calls to resolve customer concerns.\nDevelop a strong understanding of the company's brands and products.\nSupport account management and daily operations.\nAssist with customer service and ecommerce-related tasks.\nMaintain accurate records of customer interactions and account updates.\nCollaborate with internal teams to ensure timely issue resolution.\nMonitor customer requests and follow up to ensure satisfactory outcomes.\nPerform other duties related to the position as assigned.\nQualifications & Requirements:\nProficient level of English (written and spoken).\nExcellent professional and communication skills.\nTechnical Lead experience with relevant Amazon experience or similar hands-on expertise.\nStrong sales experience with a willingness to perform client outreach.\nAccount management experience is required.\nOutgoing, energetic, and professional with a customer-focused approach.\nStrong negotiation, problem-solving, and critical-thinking abilities.\nConfident and assertive, with the ability to handle challenging situations and stand firm when necessary.\nTech-savvy, and able to quickly learn new systems, processes, and technical concepts.\nComfortable speaking with customers and resolving issues in a professional manner.\nStrong sense of ownership, accountability, and responsibility.\nExperience using CRM systems.\n Experience with ERP systems is a strong plus.\nStrong attention to detail and ability to manage multiple tasks in a fast-paced environment.\nAbility to quickly learn new systems, software, and workflows.\nProficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management).\nOut-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach.\nPositive attitude and the ability to learn and adapt quickly.\nAbility to understand and follow established processes accurately with minimal supervision.\nAbility to work U.S. Eastern Time (New York) business hours and adapt to business needs.\nInterested in long-term career opportunities. \nReliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.\nCompensation & Benefits:\n100% remote work.\nCompensation in USD.\nFull-time position with 40 hours weekly.\n Please note that this is a long-term opportunity.\nGreat work environment with potential for growth.","description_format":"text","description_chars":3056,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United 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