{"id":2719137,"url":"https://alion.io/job/the-hello-team-remote-it-support-technician-level-1-2-google-workspace","title":"Remote IT Support Technician (Level 1-2) - Google Workspace","company":{"id":3855271,"name":"The Hello Team","domain":"thehelloteam.com","url":"https://alion.io/company/the-hello-team","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Gmail","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-16T12:49:33Z","employer_posted_date":null,"last_verified_at":"2026-10-16T12:49:33Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Job Summary:We are seeking a skilled, reliable, and proactive Remote IT Support Technician (Level 1–2) specializing in Google Workspace to provide technical support and assist with the administration, security, and daily operation of our IT environment. The ideal candidate has hands-on experience managing Google Workspace through the Admin console, including user accounts, groups, organizational settings, permissions, security controls, and applications such as Gmail, Google Drive, Calendar, Meet, Docs, and Sheets. This role involves troubleshooting Google Workspace and general end-user IT issues, managing user onboarding and offboarding, resolving account access and file-sharing problems, supporting computers and connectivity, and assisting with security settings and access controls. The technician will also manage support tickets, document resolutions, maintain internal procedures, guide users on best practices, and identify recurring issues to recommend improvements. The successful candidate will demonstrate strong analytical and problem-solving skills, excellent English communication, attention to detail, and the ability to manage multiple requests, follow established procedures, work independently, and escalate complex technical issues when necessary.\nKey Responsibilities:\nProvide Level 1–2 support for Google Workspace and end-user IT issues.\n\nManage Google Workspace users, groups, permissions, and organizational settings.\n\nTroubleshoot Gmail, Drive, Calendar, Meet, Docs, Sheets, and related applications.\n\nManage user onboarding, offboarding, account access, and data transfers.\n\nResolve login, password, email delivery, file-sharing, and synchronization issues.\n\nAssist with security settings, two-step verification, and suspicious activity investigations.\n\nSupport shared drives, external sharing, storage, and collaboration.\n\nTroubleshoot computers, browsers, software, printers, and connectivity.\n\nManage support tickets, prioritize requests, and document resolutions.\n\nMaintain IT documentation, procedures, and knowledge-base articles.\n\nGuide users on Workspace features and best practices.\n\nIdentify recurring issues, recommend improvements, and escalate complex problems.\n\n Perform other duties related to the position as assigned.\n\nQualifications & Requirements:\nProficient level of English (written and spoken).\n\nStrong interpersonal and communication skills with clients, vendors, and teammates.\n\nExperience in IT support or Google Workspace administration.\n\nHands-on experience administering Google Workspace through the Admin console.\n\nKnowledge of Gmail, Drive, Calendar, Meet, Docs, Sheets, users, groups, and permissions.\n\nExperience with account setup, onboarding/offboarding, access management, and password troubleshooting.\n\nUnderstanding of Google Workspace security, two-step verification, and access controls.\n\nExperience managing Google Workspace for multiple users and teams, preferred. \n\nFamiliarity with organizational units, delegated admin roles, security alerts, and audit logs, preferred. \n\nExposure to endpoint management, third-party apps, SSO, and user provisioning integrations, preferred. \n\nFamiliarity with Windows or macOS, software installation, and common technical issues.\n\nKnowledge of networking, including Wi-Fi, DNS, VPNs, and internet connectivity.\n\nFamiliarity with ticketing systems and remote support tools.\n\nStrong troubleshooting, analytical, and problem-solving skills.\n\nGoogle Workspace or relevant IT certifications are a plus, but not required.\n\n Resourceful, accountable, with a strong sense of ownership. \n\n Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident. \n\n Strong attention to detail and multitasking skills in fast-paced work environments.\n\n Excellent organizational skills with the ability to manage daily operations.\n\n Proficiency in Microsoft Office (Word, Excel, Outlook).\n\n Familiar with standard business tools (email, spreadsheets, document management).\n\n Ability to quickly learn new systems, software, and workflows.\n\n Ability to follow established processes accurately with minimal supervision.\n\n Ability to work U.S. EST (New York) business hours and adapt to business needs.\n\n Interested in long-term career opportunities. \n\n Able to undergo a background check.\n\n Reliable Windows 10+ computer, two monitors, and high-speed internet.\n\n Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages.\n\n Professional home workstation capable of supporting uninterrupted remote work.\n\nCompensation & Benefits:\n100% remote work.\n\nCompensation in USD.\n\nFull-time position with 40 hours weekly. \n\nPlease note that this is a long-term opportunity.\n\n Great work environment with potential for growth.\n\nOriginally posted on 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