{"id":3689330,"url":"https://alion.io/job/the-hello-team-remote-workforce-assistant-rta","title":"Remote Workforce Assistant (RTA)","company":{"id":3855271,"name":"The Hello Team","domain":"thehelloteam.com","url":"https://alion.io/company/the-hello-team","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-03T16:01:32Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T08:50:30Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Summary:\nWe are seeking a Remote Workforce Assistant (RTA)\nto support the workforce management team by monitoring real-time operations, employee attendance, schedule adherence, and staffing levels. This role will identify coverage gaps, schedule variances, attendance issues, and changing operational needs while assisting with intraday adjustments and maintaining accurate workforce records. The ideal candidate is organized, analytical, detail-oriented, proactive, and adaptable, with strong communication and problem-solving skills. They should be comfortable working with spreadsheets, workforce management platforms, and multiple systems while responding quickly to changing conditions. The successful candidate must be a quick learner who takes initiative and works independently, with the ability to identify issues, research solutions, manage multiple priorities, and follow established processes with minimal supervision. Availability to work U.S. Eastern Time business hours is required.\nKey Responsibilities:\nMonitor real-time staffing levels, employee attendance, and schedule adherence.\nTrack breaks, lunches, absences, late arrivals, and other schedule exceptions.\nIdentify staffing shortages, coverage gaps, and potential operational issues.\nCommunicate real-time staffing concerns to supervisors and the workforce management team.\nAssist with intraday schedule adjustments and workforce changes as needed.\nMonitor employee adherence to assigned schedules and report significant variances.\nMaintain accurate workforce and attendance records.\nUpdate workforce management systems, spreadsheets, and related reports.\nAssist with daily, weekly, and monthly workforce reports.\nMonitor workload and staffing conditions and escalate issues when necessary.\nSupport forecasting and scheduling activities by providing accurate real-time information.\nFollow established workforce management procedures and escalation processes.\nIdentify discrepancies or system issues and communicate them clearly.\nWork closely with operations, team leaders, and workforce management personnel.\nTake initiative to resolve routine issues and keep operations running smoothly.\nPerform other duties related to the position as assigned.\nQualifications & Requirements:\nProficient level of English (written and spoken).\nStrong communication and interpersonal skills, with the ability to communicate professionally and effectively with clients.\nPrevious experience in workforce management, real-time monitoring, call center operations, or a similar role preferred.\nStrong analytical, problem-solving, organizational, and attention-to-detail skills.\n Proficiency with Microsoft Office (Word, Excel, Outlook), Google Sheets, spreadsheets, workforce management platforms, and standard business tools.\nAble to monitor multiple information sources and respond quickly to changing conditions.\nStrong follow-up skills and attention to deadlines.\nQuick learner who is creative, proactive, adaptable, and open-minded, with the ability to learn new systems and workforce management processes.\n Flexible and adaptable when operational priorities change.\nResourceful, able to take initiative, research solutions, and figure things out independently.\nStrong organizational and follow-up skills with the ability to manage multiple priorities in a fast-paced environment.\nSelf-motivated with the ability to work independently and follow established processes. \nAbility to work U.S. Eastern Time (New York) business hours and adapt to business needs.\nInterested in long-term career opportunities. \nReliable computer (Windows 10 or newer), two monitors, and stable high-speed internet. \nProfessional home workstation capable of supporting uninterrupted remote work.\nCompensation & Benefits:\n100% remote work.\nCompensation in USD.\nFull-time position with 40 hours weekly.\n Please note that this is a long-term 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