{"id":1424128,"url":"https://alion.io/job/the-help-desk-technician-it","title":"Help Desk Technician, IT","company":{"id":1842789,"name":"THE","domain":"the.team","url":"https://alion.io/company/the-team","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":214},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Okta","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-03T00:19:20Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.\nShaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visitthe.team.\nJOB OVERVIEW\nWe are seeking a Tier 1 Help Desk Technician who brings a customer service-first mindset to IT support. This role focuses on delivering a high-quality end-user experience through both desk-side and remote support. The ideal candidate is approachable, responsive, and committed to resolving issues efficiently while ensuring users feel supported and understood.\nThis is an in-person position with standard hours of 9:00 AM-6:00 PM, Monday through Friday, along with a rotational on-call weekend shift.\nWHAT YOU'LL DO:\nProvide frontline technical support to end users via desk-side and remote channels (Zoom, phone, ticketing system)\n\nDeliver an exceptional customer service experience in every interaction\n\nTroubleshoot hardware, software, and access-related issues\n\nLog, track, and manage support requests using Freshservice (or similar ticketing system)\n\nEnsure timely resolution or escalation of incidents and service requests\n\nAssist with user account setup, onboarding, and offboarding tasks\n\nSupport password resets, access requests, and permissions management\n\nMaintain clear and thorough documentation of issues and resolutions\n\nFollow established processes and contribute to knowledge base improvements\n\nCollaborate with other IT team members to resolve more complex issues\n\nWHAT WE'RE LOOKING FOR:\n1-3+ years of experience in IT support or help desk environments\n\nStrong customer service and communication skills (this is a must-have)\n\nExperience supporting Microsoft 365 and Windows/macOS environments\n\nFamiliarity with Active Directory and identity management tools like Okta\n\nExperience with ticketing systems such as Freshservice\n\nBasic knowledge of device management tools (MDM)\n\nCustomer-first mentality: prioritizes user experience above all\n\nStrong interpersonal skills and the ability to build rapport with users\n\nClear communicator who can explain technical issues in simple terms\n\nPatient, empathetic, and solution-oriented\n\nOrganized and able to manage multiple requests effectively\n\nBase salary range: $45,000 - $52,000 plus bonus potential if applicable for role. Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role\nWhat We Offer:\nProfessional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.\n\nGenerous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.\n\nParental Leave: We provide paid parental leave to support your family during important life events.\n\nRetirement Plan: 401k plan including contribution matching.\n\nHealthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.\n\nAncillary: Critical illness, identity protection, pet insurance, 529 plans and more\n\nCommuter Benefits: Access support for travel and commuting needs, where available\n\nTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.","description_format":"text","description_chars":3848,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing"],"lifecycle":[{"event":"open","at":"2026-09-28T23:12:54Z"}],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.868,"p_room":1,"age_days":17,"expected_fill_days":58,"reasons":["conf:7","velocity","win:early","comp:junior"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/the-help-desk-technician-it","json_url":"https://alion.io/job/the-help-desk-technician-it.json","meta":{"generated_at":"2026-10-03T01:42:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1689,"day_limit":5000,"remaining_today":3311,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}