{"id":4021166,"url":"https://alion.io/job/the-helper-bees-account-manager-gov-programs","title":"Account Manager, Gov Programs","company":{"id":2584005,"name":"The Helper Bees","domain":"thehelperbees.com","url":"https://alion.io/company/thehelperbees","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Monday.com","optional":false},{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:26:18Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:08:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nJoin our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!\nThe Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. At THB, we define our company culture through our Core Values:\nQuickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution\nSeek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.\nBee the teammate you want to work with - We work as a team, help each other and encourage each other\nAsk questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.\nTake the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.\nJob Summary:\nThe Account Manager, Government Programs oversees a portfolio of complex government health-plan partnerships and serves as the primary Government Accounts lead for partner communication, program visibility, performance reporting, and cross-functional alignment. This role is responsible for ensuring that plan expectations, contractual commitments, operational performance, and stakeholder priorities remain aligned across assigned programs.The role serves as the Government Accounts oversight and partnership lead for strategically important government health-plan programs and partnerships that are central to THB’s mission and growth. Operations owns day-to-day program execution and service delivery; this position partners with Operations to monitor performance, surface risks, coordinate action, prepare reporting, and communicate program status and recommendations to the health plan.\nSupervisory Responsibilities:\nNone\nProvide program leadership and accountability through influence, coordination, governance, and follow-through across internal teams and external partner stakeholders.\nDuties/Responsibilities: Government Program Oversight & Partner Management\nProvide account-level oversight of assigned government programs and strategically important health-plan partnerships.\nServe as the primary partnership lead between the health plan, Government Accounts, and Operations.\nPartner closely with Operations, which owns day-to-day program execution, workflows, staffing, and service delivery.\nMaintain visibility into program milestones, performance, risks, dependencies, outstanding decisions, and follow-up items.\nFacilitate recurring governance and performance meetings with internal stakeholders and plan partners.\nEstablish agendas, document decisions, track action items, and ensure appropriate follow-through.\nCoordinate across Operations, Product, Data, Engineering, Implementation, Finance, and other internal teams to maintain alignment.\nSurface risks related to participant experience, service delivery, outcomes, timelines, or financial performance and coordinate mitigation with the appropriate owners.\nManage competing partner priorities and ensure decisions, scope changes, and commitments are clearly documented and communicated.\nAccounts & Relationship Management\nManage a portfolio of health-plan accounts, including large and complex partners requiring a high degree of coordination, responsiveness, and strategic account management.\nMaintain responsibility for account health, client satisfaction, contractual performance, relationship management, and partner trust across assigned plans.\nMaintain fluency in plan-specific SLAs, KPIs, workflows, benefits, eligibility rules, operational metrics, and performance drivers.\nAct as the primary liaison between plan contacts and internal teams, ensuring visibility, accountability, and alignment on priorities.\nLead client meetings, business reviews, operational updates, and executive-level discussions as appropriate.\nExplain THB services, workflows, processes, performance, and issue resolution in a clear and structured way.\nIdentify opportunities to strengthen partnerships, improve client outcomes, and support appropriate account growth.\nReporting, Data & Performance Management\nOwn the reporting cadence for assigned plans, ensuring reports are delivered on time, reviewed for accuracy, and aligned with stakeholder expectations.\nPrepare and deliver program reporting, business reviews, operational updates, and strategic recommendations to health-plan partners and internal leadership.\nReview operational performance and reporting for accuracy, completeness, and alignment with contractual and client expectations.\nPerform first-pass QA on account reporting, invoice support materials, dashboards, and other client-facing deliverables before distribution or escalation.\nHelp validate data inputs, dashboards, and reporting outputs in partnership with internal teams.\nTranslate operational data and trends into clear insights, risks, recommendations, and escalation points for internal leadership and payer stakeholders.\nMonitor week-over-week account performance and coordinate actions to remove blockers and support delivery against plan expectations.\nCross-Functional Coordination & Continuous Improvement\nCoordinate internal action items, ownership, timelines, and dependencies using appropriate project and ticket-management practices.\nProactively manage and help drive resolution of open tickets, escalations, and follow-up items in systems such as Monday.com, Jira, and Zendesk.\nSupport program changes, workflow updates, launches, implementations, and continuous-improvement initiatives by coordinating communication, readiness, and stakeholder alignment.\nIdentify workflow gaps, service issues, and operational barriers that may affect client performance, and partner with the appropriate owners to improve outcomes.\nMaintain accurate, timely records of discussions, follow-up items, risks, plan details, decisions, and commitments as a reliable source of truth.\nPrepare clear post-meeting recaps, including decisions, action items, owners, and timelines.\nPerform other duties as assigned or necessary.\nPerformance Metrics:\nClient satisfaction and partner relationship health.\nClient retention and account stability.\nSLA and KPI compliance for assigned plans.\nTimeliness, quality, and accuracy of program reporting and client-facing deliverables.\nVisibility into open tickets, escalations, invoicing issues, risks, dependencies, and performance blockers.\nQuality and timeliness of follow-up on client and internal action items.\nEffectiveness of cross-functional coordination and issue resolution.\nQuality of client communication, business reviews, and executive-level presentations.\nProgram-level measures agreed with the plan and Operations, which may include outreach timeliness, participant engagement, service completion, issue resolution, participant experience, quality, and program value or ROI.\nRequirements\nRequired Skills/Abilities:\nAbility to manage complex government health-plan partnerships and multiple high-priority workstreams simultaneously.\nStrong understanding of program oversight, governance, project tracking, risk management, and issue escalation.\nAbility to lead through influence and coordinate teams without direct authority.\nExceptional organizational skills, attention to detail, persistence, and follow-through.\nExcellent written and verbal communication skills, including the ability to communicate with leadership-level stakeholders.\nAbility to present services, workflows, operational processes, metrics, performance updates, risks, and recommendations clearly.\nAbility to build trust and maintain strong relationships with plan stakeholders, Operations, and internal leadership.\nData-driven, solution-oriented, and comfortable interpreting performance trends and reporting outputs.\nStrong problem-solving skills and ability to stay organized under pressure in a fast-paced environment.\nQuick learner who can rapidly gain subject-matter expertise and adapt to changing client and program needs.\nProficiency or comfort working in Monday.com, Jira, Zendesk, Zoom, Slack, Google Workspace, Microsoft Office, and similar business tools.\nMust be 18 years of age or older.\nEducation and Experience:\nBachelor’s degree in a related field or equivalent experience preferred.\nFive or more years of account management, client success, payer relations, program management, or client-facing enterprise experience preferred; equivalent experience may be considered.\nExperience working with health plans, government accounts, managed care organizations, or other complex healthcare clients strongly preferred.\nExperience overseeing or coordinating healthcare programs, implementations, operational workstreams, or client-facing service delivery preferred.\nExperience leading client presentations, business reviews, reporting follow-up, cross-functional issue resolution, and executive communications preferred.\n Physical Requirements:\nAbility to remain at your designated workstation for the duration of the workday\nConstantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).\nThe ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.\nThe ability to observe details at close range (typically on a computer screen)\nThis position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.\nThe Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.\nThe Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.\nAs part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.\nThe Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.\nSalary Description\n$80,000-$90,000","description_format":"text","description_chars":11689,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Care Coordination & Population Health","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-11-10T15:08:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:1","win:early"],"computed_at":"2026-11-10T16:34:05Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/the-helper-bees-account-manager-gov-programs","json_url":"https://alion.io/job/the-helper-bees-account-manager-gov-programs.json","meta":{"generated_at":"2026-11-10T16:34:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2584005},"rest":"https://alion.io/mcp/rest/get_company?id=2584005"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-helper-bees-account-manager-gov-programs"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-helper-bees-account-manager-gov-programs"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-helper-bees-account-manager-gov-programs"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-helper-bees-account-manager-gov-programs\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-helper-bees-account-manager-gov-programs"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4021166}},{"tool":"search_jobs","arguments":{"company":"thehelperbees.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4021166},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}