{"id":2057626,"url":"https://alion.io/job/the-home-depot-distribution-center-mdo-manager","title":"Distribution Center - MDO Manager","company":{"id":13463,"name":"The Home Depot","domain":"homedepot.com","url":"https://alion.io/company/homedepot","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":97,"ghost_share":0,"stale_share":0.722,"repost_share":0.01,"time_to_fill_p50_days":36,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knightdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-05T09:11:04Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"With a career at The Home Depot, you can be yourself and also be part of something bigger.\nPosition Purpose:\nThe Market Delivery Operations (MDO) Manager is responsible for leading all aspects of the cross-dock distribution center operation and team results to meet customer service and financial goals. They will be responsible for leading a team of 20-40 associates to successfully execute the daily receiving of inbound customer orders, staging of orders, and processing of outbound deliveries to customers ensuring customers receive their accurate and complete product orders within the committed time frame. The manager will work closely with the market transportation team to ensure transportation resources are optimized to drive out cost and maximize overall delivery network efficiency. The manager will need to create a positive associate environment and set a standard of high performance in order to meet the needs of our customers.\nKey Responsibilities:\n30% Manage the workflow for the MDO operation and related transportation or warehouse related systems. Leverage work in progress (WIP) metrics to stay on plan or identify issues to resolve. \n25% Manage building and operating conditions to ensure a clean, safe, and positive associate environment. \n20% Monitor the MDO building level scorecard, financials, and safety metrics and identify recommendations for improvement or address any potential issues.\n15% Oversee exception handling for deliveries, which may include interfacing with customers or Home Depot department to resolve any identified issues.\n10% Manage all inbound and outbound loads (either directly with THD drivers or indirectly through 3PL on-site delivery or transportation delivery agent) to ensure performance meets expectations.\nDirect Manager/Direct Reports:\nReports to a MDC General Manager.\nThis position has between 1 and 4 direct reports.\nTravel Requirements:\nTypically requires overnight travel less than 10% of the time.\nPhysical Requirements:\nRequires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.\nWorking Conditions:\nTypically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. \nMinimum Qualifications:\nMust be eighteen years of age or older.\nMust be legally permitted to work in the United States.\nPreferred Qualifications:\nBachelors Degree concentrating in Operations Management, Business or Supply Chain\nProficiency in Microsoft Outlook, Word and Excel software applications\nPrevious change management experience\nExperience providing direct customer service\nAbility to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.\nMinimum Education:\nThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\nPreferred Education:\nNo additional education\nMinimum Years of Work Experience:\n5\nPreferred Years of Work Experience:\nNo additional years of experience\nMinimum Leadership Experience:\nNone\nPreferred Leadership Experience:\nNone\nCertifications:\nNone\nCompetencies:\nAccountable for the management of others through subordinate supervisors and for all associate activities - including selection, termination, performance appraisal and professional development of subordinates.\nDevelops Talent\nDecision Quality \nPlans and Aligns\nEnsures Accountability\nManages Conflict\nDrives Engagement\nCollaborates\nCustomer Focus\nDrives Results\nCommunicates Effectively","description_format":"text","description_chars":3717,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Industrial Real Estate","Commerce","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-10-08T00:33:06Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.75,"age_days":29,"expected_fill_days":36,"reasons":["conf:5","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/the-home-depot-distribution-center-mdo-manager","json_url":"https://alion.io/job/the-home-depot-distribution-center-mdo-manager.json","meta":{"generated_at":"2026-11-05T09:22:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13463},"rest":"https://alion.io/mcp/rest/get_company?id=13463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-home-depot-distribution-center-mdo-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-home-depot-distribution-center-mdo-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-home-depot-distribution-center-mdo-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-home-depot-distribution-center-mdo-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-home-depot-distribution-center-mdo-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2057626}},{"tool":"search_jobs","arguments":{"company":"homedepot.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2057626},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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