{"id":1162774,"url":"https://alion.io/job/the-home-depot-inside-sales-support-representative-2","title":"INSIDE SALES SUPPORT REPRESENTATIVE","company":{"id":13463,"name":"The Home Depot","domain":"homedepot.com","url":"https://alion.io/company/homedepot","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":137,"ghost_share":0,"stale_share":0.759,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"closed","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-10T08:36:44Z","board_verified":false,"closed_at":"2026-10-10T08:36:44Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"With a career at The Home Depot, you can be yourself and also be part of something bigger.\nPosition Purpose:\nThe Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share.\nKey Responsibilities:\n50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.\n25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process\n25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.\nDirect Manager/Direct Reports:\nThis position reports to Supervisor\nTravel Requirements:\nTypically requires overnight travel 5% to 20% of the time.\nPhysical Requirements:\nMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\nWorking Conditions:\nLocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\nMinimum Qualifications:\nMust be eighteen years of age or older.\nMust be legally permitted to work in the United States.\n Preferred Qualifications:\nWorking knowledge of Microsoft Office Suite\nWorking knowledge of presentation software (e.g., Microsoft PowerPoint)\nDemonstrated ability to collaborate and work effectively with cross-functional teams\nDemonstrated project management skills\nAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers\nExcellent written and verbal communication skills\nPrevious customer service or retail sales experience; home improvement trades specific\nKnowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external\nIn depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System\nMinimum Education:\nThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\nPreferred Education:\nNo additional education\nMinimum Years of Work Experience:\n1\nPreferred Years of Work Experience:\n2\nMinimum Leadership Experience:\nNone\nPreferred Leadership Experience:\n1\nCertifications:\nNone\nCompetencies:\nAction Oriented \nBusiness Insights \nCollaborates\nCommunicates Effectively \nCustomer Focus\nDrives Results\nFor California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:\nThe pay range for this position is between $24.00 - $27.00","description_format":"text","description_chars":4152,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Retail & Shop Systems"],"lifecycle":[{"event":"open","at":"2026-09-24T00:44:03Z"},{"event":"close","at":"2026-10-10T08:36:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/the-home-depot-inside-sales-support-representative-2","json_url":"https://alion.io/job/the-home-depot-inside-sales-support-representative-2.json","meta":{"generated_at":"2026-10-19T05:31:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3347,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13463},"rest":"https://alion.io/mcp/rest/get_company?id=13463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-home-depot-inside-sales-support-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-home-depot-inside-sales-support-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-home-depot-inside-sales-support-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-home-depot-inside-sales-support-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-home-depot-inside-sales-support-representative-2"}]}