Sr Manager Ops Process- SVCS (Virtual Apron)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Operations Process Sr. Manager role supports sales growth initiatives for Virtual Apron teams through operations strategy, reporting, and business insights. The Virtual Apron is The Home Depot's centralized, remote customer service and sales organization that delivers expert support, advice, and solutions to customers online and virtually across the nation. In this role, you will drive operational process improvements, systems integrations, and strategic reporting to optimize performance, enhance associate efficiency, and scale sales capabilities across our Virtual Apron contact center network.

Key Responsibilities:

• Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
• Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Renovations Services Business.
• Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Renovations Services Business
• Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.

Direct Manager/Direct Reports:

• Position reports to the Sr. Director Renovations Services Operations
• Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Professional experience in operations management and process improvement

• Translating complex data into actionable business insights

• Demonstrated success leading cross-functional initiatives that drive sales growth, productivity improvements, customer experience enhancements, or operational efficiencies

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Excellent written and verbal (presentation) communication skills.
• Ability to manage multiple projects and demands.
• Strong business, functional and/or store knowledge.
• Strong quantitative skills such as statistics and data analysis.
• Leadership and management experience preferred.
• Strong operations, retail and/or field experience.
• Ability to form strong technical and field partnerships with internal and external contacts.