{"id":1907825,"url":"https://alion.io/job/the-hotel-emma-general-manager-rosso","title":"General Manager-Rosso","company":{"id":2344342,"name":"The Hotel Emma","domain":"thehotelemma.com","url":"https://alion.io/company/thehotelemma","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T14:55:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-27T08:21:39Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Summary/Objective\nTheGeneral Manager is the operational heart of Rosso. You are accountable for the guest experience, the team, the financial performance, and the culture of the restaurant on a daily basis. You work directly with La Unión Hospitality and are the primary leadership presence in the building. This role requires someone who leads from the floor. The standard at Rosso is that every guest leaves having experienced something genuinely exceptional, not just a good meal, but a memorableevening. The GM is responsible forcreating the conditions that make that possible, every shift\nEssential Functions\nOPERATIONS & GUEST EXPERIENCE\nOwn the full guest experience from arrival through farewell, every touchpoint, everyshift\nMaintain and enforce Rosso's steps of service, tableside standards, and hospitality philosophy across the FOH team\nLead service with a beverage-forward approach; wine, cocktail, and digestive programs are revenue drivers and guest experience tools, not afterthoughts\nResolve guest situations in real time with grace and decisiveness; set the standard for how every situation is handled\nManage reservation flow and pacing in coordination with the AGM team\nOversee all operational systems in the building, technology, music, environment, vendor relationships, and any physical aspect of the guest experience not otherwise assigned; if it affects the guest or the team, it is within this role's scope\nREVENUE & FINANCIAL MANAGEMENT\nDrive top-line revenue through hospitality, upselling culture, beverage program execution, and guest retention\nPartner with La Unión and Potluck accounting on weekly and monthly financial reporting\nManage labor to budget; review weekly hourly labor against targets\nApprove FOH supply orders; manage par levels and cost controls\nParticipate in monthly P&L review; present variance explanations and corrective actions\nCULINARY & BOH COLLABORATION\nWork closely and collaboratively with the Executive Chef on guest experience, pacing, menu execution, and service flow\nCommunicate FOH feedback, guest comments, menu questions, timing issues, to the EC in a structured and constructive way\nParticipate in pre-opening tastings and ongoing menu knowledge sessions\nEnsure FOH team has the culinary knowledge to speak about the menu with confidence and genuine enthusiasm\nTEAM LEADERSHIP & CULTURE\nHire, onboard, and develop the full FOH team in partnership with the AGM team\nBuild and maintainRosso's culture: low turnover, genuine hospitality, high accountability\nConduct pre-shift meetings every service; set the tone for the shift\nManage AGMs as direct reports; conduct structured performance reviews, development conversations, and hold them accountable through documentation and discipline when required\nAct as a brand ambassador for Rosso in all public and community-facing contexts; team members are encouraged to represent the restaurant positively on personal social media platforms in ways that reflect the restaurant's culture and values\nSYSTEMS & COMPLIANCE\nOwn FOH SOP implementation and compliance across all La Unión operating standards\nManage all Potluck HR protocols: onboarding, discipline, and incident documentation\nMaintain TABC compliance and responsible beverage program\nOversee Toast POS management, end-of-night reporting, and daily reconciliation\nRequired Education and Experience\n5+ years in restaurant management; 2+ years as GM or AGM in a full-service upscale concept\nDemonstrated ability to manage a team of 30+ in a high-volume serviceenvironment\nFinancial literacy: reads and acts on a P&L, manages to labor and cost targets, understands prime cost\nSales-driven mindset:understands how hospitality, beverage, and guest experience connect to revenue\nExperience with Toast POS and Resyor OpenTable\nTABC certification\nDocumented tenure: consistent track record in prior roles is a meaningful factor in our evaluation\nAvailability and Physical Requirements\nAbility to stand and move for extended periods throughout a shift\nAbility to lift upto 25 lbsas needed\nAbility to work in a fast-paced, high-volume hospitality environment\nSchedule reflects business demands; evening, weekend, and holiday availability required","description_format":"text","description_chars":4199,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":30,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Brewing & Beer","Gift Cards & Loyalty Programs"],"lifecycle":[{"event":"open","at":"2026-10-05T13:29:34Z"}],"visa":[],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.792,"p_room":0.55,"age_days":34,"expected_fill_days":33,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/the-hotel-emma-general-manager-rosso","json_url":"https://alion.io/job/the-hotel-emma-general-manager-rosso.json","meta":{"generated_at":"2026-10-27T09:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10503,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2344342},"rest":"https://alion.io/mcp/rest/get_company?id=2344342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-hotel-emma-general-manager-rosso"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-hotel-emma-general-manager-rosso"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-hotel-emma-general-manager-rosso"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-hotel-emma-general-manager-rosso\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-hotel-emma-general-manager-rosso"}]}