{"id":2154455,"url":"https://alion.io/job/the-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq","title":"Application Operations Engineer - Tech CSC - Counter Terrorism Policing HQ","company":{"id":2195279,"name":"The Hydrant Programme","domain":"hydrantprogramme.co.uk","url":"https://alion.io/company/hydrantprogramme","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oleeo","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":820},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"C#","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T06:20:15Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-22T19:17:31Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Location\n\n>\nEast Birmingham - Close to Birmingham International Airport / National Exhibition Centre (NEC)\n\nBand: Band I /*generated inline style */\nHours per Week: 36 hours per week /*generated inline style */\nType of Contract: Permanent /*generated inline style */\nJob Advert\n\n>\nJob Title: Application Operations Engineer - Tech CSC - Counter Terrorism Policing HQ\nSalary: The starting salary is £46,985, which includes allowances totalling £3,009.\nThe salary is broken down as £43,976 basic salary, which will increase annually until you reach the top of the scale £49,670. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.\nLocation : East Birmingham - Close to Birmingham International Airport / National Exhibition Centre (NEC)\nJob Summary\nAs an Application Operations Engineer, you'll support business-critical systems that are vital to our work in an ITIL-aligned environment. It's an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support to the Counter Terrorism Policing network. With the growing threat to National Security, we need to add to our dedicated teams. It's your chance to play your part in supporting UK policing.\nThis role is aligned to the Application Operations Engineer role set out within the Digital and Data Profession Capability Framework (DDAT).\nThanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you'll assist the Senior Application Operations Engineers and Data Engineers in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You'll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.\nWe want you to take the initiative when it comes to good working practices and processes. So you'll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you'll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.\nWhile an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people - and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke, but we'll make sure you get first-class training and an excellent work/life balance.\nA background or appreciation of Site Reliability Engineering (SRE) will be advantageous too.\nKey Tasks\nThe post holder will be required to do the following:\nWorking within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases. \nA point of escalation for all Application related issues within the Applications Team \nWorking as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. \nWorking with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support. \nMaintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks. \nDaily support of COTS and WEB based software applications with an emphasis on the ability to problem solve. \nStrong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions. \nEnsuring the reliability, availability, and performance of software systems through a combination of software engineering and systems administrations principles.\nVetting\nThis post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Developed Vetting (DV) level before taking up the post.\nPlease note the successful candidate will be part of a recruitment pipeline for a period of up to 12 months.\nConfidentiality Agreement\nApplicants should also be aware of the need to sign a confidentiality agreement on taking up the post.\nOur Colleague Commitments\nCounter Terrorism Policing (CTP) continues to prioritize an inclusive and supportive working environment and culture, where all of our people feel a strong sense of belonging and are empowered to reach their full potential. CTP keeps the nation and everyone in it safe from all manner of threats and as those threats evolve, so do we - that’s why Inclusion, Diversity and Equality (IDE) is the key to supporting our greatest asset, our people.\nOur people protect our national security across the UK. In order to continue to deliver against our organizational priorities, we collectively seek to ensure that all colleagues feel respected, supported and valued to fully participate in the delivery of our mission - “working to keep people safe from Terrorism”.\nIDE is at the heart of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all backgrounds, cultures and experiences are therefore essential and encouraged. The CTP Network is committed to ensuring that candidates identifying as disabled are able to realize their fullest career aspirations and, as such, will endeavor to accommodate any reasonable adjustments that you may require during the recruitment process. CTP also welcomes applications from candidates seeking flexible working arrangements, . All flexible working arrangements should be discussed and agreed with the hiring manager.\nThis role does not attract Shift Disturbance Allowance. If you are currently in a shift-working role, SDA should cease upon appointment to this job.\nHow to apply\nTo begin your career at the Met, please click the \"apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.\nCompleted applications must be submitted by 23:55 on 23rd October 2026.\nOnce received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.\nFollowing application review, successful candidates will be invited to interview.\nwww.metpolicecareers.co.uk\n\nEssential For The Role\n\n>\nKey Skills\nThe post holder must have:\nUnderstanding of ITIL process, incident management, change management and problem management including working to strict SLAs. \nAbility to understand business logic, technical tools and be an analytic thinker. \nAn understanding of application backup, restores and the Application Disaster Recovery (DR) process. \nExperience\nPrevious experience of Incident and Service Request resolution using Service Management Tools. \nAn appreciation of Application languages and technologies including SQL, HTML, .Net, C# and IIS hosting. \nExperience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications. \nDesirables\nBroad understanding of Application languages and technologies including SQL, HTML, .net, C# and IIS hosting. \nPrevious experience of working in a 2nd Line Application Support role. \nITIL v3/4 - Foundation. \n\nAdditional Information\n\n>\n\nCTP CVF Staff Band.pdf - 807KB\nOpens in a new window\n\n data-instance=\"1\"\ndata-section_id=\"152630\"\nclass=\" form_section hform_label_pos_left\"\n>\n\n id=\"form_eec99299-8fa4-414d-b62d-a58d7e1febdf_label_264059_1\"\nclass=\"form_row form_label hform_label \"\n>\nDisability Confident Statement\nThe Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.\nAs a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.\nThe Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence. \nPlease note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.\nRead our full disability confidence statement.\n\nView cookie policy\n\n© Mayor's Office for Policing and Crime 2016","description_format":"text","description_chars":10029,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T06:20:15Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.564,"p_room":0.55,"age_days":12,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/the-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq","json_url":"https://alion.io/job/the-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq.json","meta":{"generated_at":"2026-10-22T21:11:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5698,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2195279},"rest":"https://alion.io/mcp/rest/get_company?id=2195279"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-hydrant-programme-application-operations-engineer-tech-csc-counter-terrorism-policing-hq"}]}