{"id":3101966,"url":"https://alion.io/job/the-information-customer-success-associate-manager-corporate-enterprise-subscriptions","title":"Customer Success Associate Manager, Corporate & Enterprise Subscriptions","company":{"id":11358,"name":"The Information","domain":"theinformation.com","url":"https://alion.io/company/the-information","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Model Context Protocol","optional":false}],"status":"live","first_seen_at":"2026-10-22T15:43:22Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T01:21:17Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"About The Information\nThe Information is the go-to source of in-depth reporting for the most influential leaders in technology and business. Founded in 2013 and headquartered in San Francisco, our original, high-quality journalism has the power to inform the most consequential decisions shaping our future, and we’ve built a community of 700,000 active readers who depend on us to do just that. We have a financially healthy business, plenty of capital, and big ambitions to grow our team and business.\nAbout the role\nThe Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of ~300+ corporate and enterprise customers. This role ensures strong retention, proactive risk management, and seamless onboarding and provisioning, including SSO access and API/MCP feed setup and trials.\nThis is a mid-level Customer Success role working closely with Customer Success leadership and the Enterprise Sales team.\nWhat you'll do\nRenewals & retention\nOwn the renewal process for a portfolio of ~300+ corporate and enterprise accounts.\nManage renewal timelines, outreach, and execution 90 to 120 days ahead of contract expiration.\nEnsure customers understand renewal terms, pricing, and next steps.\nMonitor usage and engagement to identify churn risk early and take corrective action.\nEscalate at-risk renewals and account issues to Customer Success and Sales.\nRoute seat additions and upsell interest surfaced during renewals to Sales.\nMaintain accurate renewal tracking and forecasting in Salesforce.\nOnboarding & technical provisioning\nConfigure SSO access, domain permissions, and seat provisioning for new and renewing accounts.\nSet up and manage API and MCP feed access for customers.\nRun feed trials end-to-end: setup, timelines, and usage monitoring.\nTrack trial engagement and hand off conversion-ready trials to Sales.\nCoordinate with Product and Engineering to resolve access and delivery issues.\nCustomer experience & operations\nServe as the primary point of contact for day-to-day customer needs on access, usage, billing coordination, and subscriptions.\nMaintain accurate account records in Salesforce, including renewal dates, contacts, and risk indicators.\nReport on renewal progress, retention, and net revenue retention.\nSales collaboration\nIdentify upsell and expansion signals inside and outside the current department or cost center, and hand off qualified opportunities to Sales.\nSupport Sales with account context, usage data, and renewal timing to enable successful conversations.\nQualifications\n3+ years of experience in customer success, account management, or client services (B2B/SaaS preferred).\nExperience managing a high volume of accounts simultaneously.\nComfort owning renewal conversations, including pricing and terms.\nWorking knowledge of SSO/SAML, APIs, or data delivery products; comfortable troubleshooting with technical stakeholders.\nStrong organizational and time-management skills.\nFamiliarity with CRM systems (Salesforce preferred).\nClear communicator with a customer-first, commercially aware mindset.\nExperience in subscription-based businesses preferred.\nBenefits\nWe offer a comprehensive and competitive benefits package designed to support the well-being of our employees and their families, including:\nCompany-paid medical, dental, and vision coverage for employees and their dependents\nMedical coverage that includes fertility care and $0 copays for in-office mental health visits with in-network providers\nPaid parental leave to support and empower new parents\nGenerous paid time off (PTO) that increases with tenure\n401(k) plan with employer matching contributions\nFlexible Spending Accounts (FSAs) for healthcare and dependent care expenses\nFitness and wellness stipend to encourage a healthy lifestyle\nMonthly cell phone reimbursement\nCompany-sponsored lunches in the office every Monday\nCommuter benefits \nA supportive, inclusive, and diverse work environment with a zero-tolerance policy for harassment\nWe can only accept applications from those eligible to live and work in the United States. This is a hybrid role with office attendance required 3 days/week.\nSalary Range: $90,000 to $110,000 USD Annually + Bonus + Benefits\nThe salary range posted is based on the company's good faith belief at the time of the posting. Actual compensation may vary above or below this range based on factors such as location, work experience, and skill level.\nWe are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to diversity and to building an inclusive environment for people of all backgrounds and ages.","description_format":"text","description_chars":4784,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["News Agencies","Digital Media"],"lifecycle":[{"event":"open","at":"2026-10-22T17:46:14Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.792,"p_room":0.9,"age_days":13,"expected_fill_days":24,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/the-information-customer-success-associate-manager-corporate-enterprise-subscriptions","json_url":"https://alion.io/job/the-information-customer-success-associate-manager-corporate-enterprise-subscriptions.json","meta":{"generated_at":"2026-11-06T02:41:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11358},"rest":"https://alion.io/mcp/rest/get_company?id=11358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-information-customer-success-associate-manager-corporate-enterprise-subscriptions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-information-customer-success-associate-manager-corporate-enterprise-subscriptions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-information-customer-success-associate-manager-corporate-enterprise-subscriptions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-information-customer-success-associate-manager-corporate-enterprise-subscriptions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-information-customer-success-associate-manager-corporate-enterprise-subscriptions"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3101966}},{"tool":"search_jobs","arguments":{"company":"theinformation.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3101966},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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