{"id":3533108,"url":"https://alion.io/job/the-investigo-group-technical-systems-support-engineer","title":"Technical Systems Support Engineer","company":{"id":688828,"name":"The Investigo Group","domain":"theinvestigogroup.jobs","url":"https://alion.io/company/theinvestigogroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Liverpool, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Hyper-V","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"PostgreSQL","optional":true},{"name":"PowerShell","optional":true},{"name":"SQL","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-30T16:41:04Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T10:50:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role: Technical Systems Support Engineer\nLocation: Hybrid - Liverpool, Merseyside (3 days a week on site, 2 days remote following probation)\nJob Type: Full-time, Permanent (37.5 hours)\nSalary: Competitive, based on experience + benefits + package\nSecurity Clearance Requirements\nPlease note that holding a current Security Clearance is not essential at the time of application, but eligibility is required.\nThis role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must:\n Have the right to work in the UK \n Have lived in the UK continuously for the past 5 years \n Not have spent more than 6 months outside the UK in total during that period \n Be willing to undergo security vetting as part of the onboarding process \nAbout Us\nCome and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.\nThe group is multi-functional with a large portfolio of B2B products and services.\nOur ecosystem is made up of:\nVoixtel, secure communications and voice platforms for regulated and critical environments.\nIIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations.\nVestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.\nCollaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.\nDiversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.\nThe group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.\nWe proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.\nJoin us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.\nAbout the Role\nAre you an experienced IT support professional who enjoys getting to the root cause of technical issues rather than simply logging and escalating them?\nWe're looking for a Technical Systems Support Engineer to join our Service Operations team, supporting a highly specialised and technically diverse environment.\nThis isn't your typical Service Desk position. Whilst you'll be a primary point of contact for incidents and service requests, the role goes beyond traditional first-line support, combining customer-facing responsibilities with more advanced technical troubleshooting, investigation and problem-solving.\nYou'll work across specialist applications, cloud services, identity platforms, infrastructure technologies and integrated business systems, taking ownership of technical issues and investigating how different systems interact.\nWorking alongside experienced technical specialists and platform engineers, you'll gain exposure to a wide range of technologies while building the knowledge and skills required to progress into more advanced technical roles.\nWe don't expect you to arrive knowing every specialist platform or system we use. What matters is having a solid technical foundation, a logical approach to troubleshooting and the curiosity to investigate and understand how things work.\nIf you're passionate about technology, enjoy solving complex problems and want a role that offers significantly more technical depth than a traditional Service Desk position, we'd love to hear from you.\nAbout the team\nYou'll join our Service Operations team, working alongside experienced technical specialists and platform engineers in a highly specialised, business-critical technology environment.\nThe team supports a broad range of interconnected applications, platforms and services, providing technical support whilst investigating and resolving issues across different technologies.\nYou'll have the opportunity to develop knowledge of our specialist systems, collaborate with colleagues across technical disciplines and build your capability in a role that bridges traditional IT support and technical engineering.\nWhat You'll Be Doing\nActing as a primary point of contact for technical incidents and service requests.\nInvestigating and troubleshooting technical issues across applications, endpoints, identity services, networks and supporting infrastructure.\nTaking ownership of incidents, using structured diagnostic techniques to identify and resolve underlying issues.\nAnalysing logs, system events, monitoring tools and other diagnostic information to investigate technical problems.\nSupporting Microsoft 365, Entra ID and on-premise Active Directory environments.\nInvestigating authentication, access management, permissions and connectivity issues.\nSupporting enterprise applications, business-critical systems and their associated integrations and dependencies.\nTroubleshooting issues involving cloud services, hosted platforms, infrastructure and endpoint environments.\nWorking with technical specialists and platform engineers to investigate more complex incidents.\nManaging and prioritising incidents and service requests in line with service levels and operational requirements.\nCommunicating effectively with users and stakeholders, providing clear updates throughout the support process.\nDeveloping technical knowledge of our specialist platforms, applications and supporting infrastructure.\nParticipating in a paid out-of-hours on-call support rota, approximately one week in five, after successful completion of probation.\nWhat We Are Looking For\nMore than anything, we're looking for someone who genuinely enjoys technology and solving technical problems.\nYou'll be comfortable investigating an issue that doesn't have an obvious answer, working through potential causes, using available tools and information, and taking ownership of the problem as far as reasonably possible before escalating.\nWe're particularly interested in candidates who can demonstrate hands-on technical experience rather than simply familiarity with technologies listed on a CV.\nYou'll have a strong foundation in IT support, with experience across Microsoft environments and an understanding of how applications, identity services, networks and infrastructure interact.\nYou won't necessarily have worked with every technology in our environment. We're looking for technical curiosity, a methodical approach to problem-solving and the ability to learn and develop expertise in specialist systems.\nWhat Success Looks Like\nSuccess in this role is about more than managing tickets or passing incidents between teams.\nYou'll demonstrate the confidence and technical ability to investigate issues independently, understand how different technologies and services interact and take ownership of problems through to resolution or appropriate escalation.\nYou'll deliver a positive support experience for our customers whilst developing a deeper understanding of our specialist technology environment.\nOver time, you'll become increasingly confident across our applications, platforms and infrastructure, building technical expertise and contributing to the wider effectiveness of the Service Operations team.\nRequirements\nSkills & Experience We Are Looking For\nYou don’t need to tick every box. We’re looking for candidates with good experience across some of the areas below, alongside the enthusiasm and ability to learn and develop.\nMinimum two years' experience in an IT support, technical support or service operations role.\nTechnical Support & Troubleshooting\nStrong troubleshooting, diagnostic and analytical problem-solving skills.\nExperience investigating technical issues across multiple technology areas.\nExperience analysing logs, system events and diagnostic information.\nConfidence supporting both end users and business-critical services.\nAbility to prioritise and manage multiple incidents and service requests.\nA proactive, ownership-driven approach to investigating and resolving issues.\nApplications, Platforms & Systems\nExperience supporting enterprise applications and business-critical systems.\nUnderstanding of application configuration, integrations and service dependencies.\nHands-on experience supporting Microsoft 365, Entra ID and on-premise Active Directory.\nFamiliarity with identity, authentication and access management technologies.\nUnderstanding of how applications, infrastructure and networks interact.\nExperience supporting Windows desktop environments.\nInfrastructure & Networking\nExposure to enterprise server and infrastructure environments.\nUnderstanding of virtualisation technologies and hosted platforms.\nFamiliarity with monitoring, alerting and system health tools.\nAwareness of backup, recovery and service resilience principles.\nUnderstanding of endpoint, operating system and device management concepts.\nGood understanding of TCP/IP, DNS, DHCP and VPN technologies.\nAbility to investigate connectivity, performance and service access issues.\nUnderstanding of core networking, security and infrastructure principles.\nService Management & Communication\nExperience working within SLA-driven support environments.\nUnderstanding of incident, request and major incident management processes.\nFamiliarity with ITSM platforms and service management best practices.\nStrong customer-facing communication and stakeholder management skills.\nAbility to manage your own tickets and prioritise workload.\nAbility to work independently whilst collaborating effectively with wider technical teams.\nA genuine passion for technology, technical problem-solving and continuous learning.\nNice to Have\nExperience or exposure to some of the following would be beneficial:\nVMware, Hyper-V or other virtualisation technologies.\nWindows Server or Linux administration, or support of Linux desktop environments.\nPowerShell, scripting or automation.\nInfrastructure monitoring and event management tools.\nSQL, PostgreSQL and database fundamentals.\nEndpoint security technologies.\nIdentity and access management platforms.\nApplication deployment and release management.\nExperience supporting secure, regulated or highly available environments.\nITIL Foundation certification.\nBenefits\nPrivate Medical & Health Cash Plan\n4x Life Assurance\n Inclusive Culture: Enjoy an inclusive culture and environment.\n Holiday: Generous holiday allowance.\n Learning: Access to continuous learning and development opportunities.\n Bonus Potential: Bonus potential based on performance and business-related factors.\n Pension: Pension scheme contributions.\nEV Car Scheme\nHybrid Working Policy\n More Benefits: Explore additional benefits on our career site.\nHow to Apply\nPlease note that the talent acquisition team is managing this vacancy directly and we do not require agency support.\nCandidates who are successful will be required to undergo relevant security checks.\nOur Process\nOur talent acquisition team will be in touch if you're successful, the team will arrange a short screening call 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