{"id":1961259,"url":"https://alion.io/job/the-it-service-desk-lead-emea","title":"IT Service Desk Lead, EMEA","company":{"id":1842789,"name":"The Team","domain":"the.team","url":"https://alion.io/company/the-team","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany","Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T15:28:33Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T09:32:49Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.\nShaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visitthe.team .\nSupporting more than 4,000 colleagues globally across multiple agencies and office locations, the Tech Support and Operations Lead is a key point of contact for technology support across the EU region.\nYou’ll provide hands-on 1st and 2nd line support, as well as manage more complex issues through to escalation, covering hardware, software, collaboration platforms, identity and access, networking, workplace technology and SaaS applications.\nThis is a varied, user-facing role combining day-to-day technical support with operational responsibilities including asset management, supplier coordination, office technology and service improvement. You’ll support colleagues both in person and remotely, helping to provide a responsive, professional and reliable technology experience.\nWhat You’ll Do\nProvide responsive 1st and 2nd line support across desktop, mobile, SaaS, networking and workplace technology, owning issues from initial triage and troubleshooting through to resolution or escalation to specialist teams.\nSupport colleagues through walk-up, desk-side and remote channels, including onboarding, offboarding, device preparation, account and access setup, meeting room technology, events and office moves.\nManage and support Mac, Windows Surface, iOS and Android devices, including configuration, patching, endpoint compliance, replacements and mobile services, while maintaining accurate asset and inventory information.\nSupport identity, collaboration and workplace platforms including Okta, Microsoft 365, Google Workspace, Zoom, Slack, Box, SharePoint, FreshService, Oomnitza, Intune, Meraki and related technologies.\nCoordinate with technology, building and service providers across the EU region, contribute to technology rollouts and operational projects, maintain clear support documentation and share relevant insight on new software requests and Shadow IT.\nWhat We’re Looking For\nExperience providing hands-on technology support in a busy, user-focused environment, with strong troubleshooting skills across devices, operating systems, business applications, connectivity and access.\nConfidence supporting mixed Mac and Windows environments, mobile devices and cloud-based SaaS applications, with an understanding of endpoint management, device provisioning, patching and compliance.\nA good understanding of service desk practices, including ticket ownership, prioritisation, escalation, accurate documentation and clear communication with users.\nA professional, approachable and organised working style, with the ability to explain technical issues clearly to both technical and non-technical colleagues and manage competing priorities effectively.\nExperience supporting multi-site environments, workplace technology, events or office moves would be useful, as would familiarity with AI-enabled productivity tools and an interest in using automation to improve support services.\nEvery great sports team, band or squad is made stronger by people who bring different experiences, perspectives and strengths. Research suggests that women and people from underrepresented backgrounds are less likely to apply for a role unless they meet every requirement. We don't expect you to tick every box so if you're excited by the opportunity, believe you can make a difference and are ready to learn and grow with us, we'd love to hear from you.\nTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.","description_format":"text","description_chars":3981,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Media","Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-06T15:28:33Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.581,"p_room":0.9,"age_days":18,"expected_fill_days":37,"reasons":["conf:72","stale_co","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/the-it-service-desk-lead-emea","json_url":"https://alion.io/job/the-it-service-desk-lead-emea.json","meta":{"generated_at":"2026-10-25T14:39:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1842789},"rest":"https://alion.io/mcp/rest/get_company?id=1842789"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-it-service-desk-lead-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-it-service-desk-lead-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-it-service-desk-lead-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-it-service-desk-lead-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-it-service-desk-lead-emea"}]}