{"id":1522865,"url":"https://alion.io/job/the-kessler-collection-guest-services-supervisor","title":"Guest Services Supervisor","company":{"id":1995453,"name":"The Kessler Collection","domain":"kesslercollection.com","url":"https://alion.io/company/kesslercollection","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3358},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T12:37:16Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T12:02:40Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Compensation Type\nHourlyKessler Hotels\nKessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.\nLocation\nPerched on the falls of the iconic Reedy River in the heart of Downtown Greenville, our AAA Four Diamond boutique lodge offers guests an intimate way to experience the area's natural wonders. Whether you're here for adventure or for the luxurious spa, our hotel in Greenville, SC, will restore and recharge your entire being. From the stunning views to our curated art collection, Grand Bohemian Lodge enlivens the senses and instills wonder.\nFind floor-to-ceiling windows around every corner of our lodge, and earth-inspired details in everything from the chandeliers to the wine room. Make yourself comfortable with beautiful balconies and majestic accents. Relax at our outdoor bar and restaurant, Between the Trees, overlooking the Reedy River, or delight in Greenville’s natural beauty from our perfectly manicured event lawn. With an onsite spa, art gallery, fitness center, and hiking trails that meander the grounds, you will find yourself deeply connected to all this destination offers.\nOverview\nThe Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.\nResponsibilities\nObtain all necessary information when taking room reservations and follow the rate-quoting scenario.Monitor all VIP and special guest requests.\nReview Front Office log and Trace File daily.\nFully comprehend and operate all relevant aspects of the Front Desk computer system.\nEnsure logging and delivery of all messages, packages, and mail in a timely and professional manner.\nBe aware of all rates, packages, and promotions currently underway as listed in the Red Book. \nBe familiar with all in-house groups. \nBe aware of all closed out and restricted dates.\nFollow and enforce all Highgate Hotel hotel credit policies.\nBe able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.\nMaintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.\nEstablish and maintain good communications and teamwork with fellow employees and other departments within the hotel.\nAssist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).\nHave knowledge of and assist in all emergency procedures as required.\nOversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.\nBe able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.\nResponsible for issued house bank.\nBe able to perform all duties of Guest Services Agent.\nRun room status reports in a timely manner and relay necessary information to affected departments and individuals.\nMonitor key control to maintain hotel security.\nEnsure the maximization of room revenue through Rooms Merchandising.\nAnswer all guest inquiries in a timely and professional nature.\nBe involved in departmental meeting, planning and execution.\nHelp maintain productivity levels at or above budgeted standards.\nAssist in training and cross training of new hires and current employees on a regular basis.\nQualifications\nHigh School diploma or equivalent required.\nAt least 2 to 3 years of progressive experience in a hotel or a related field required. \nCollege course work in related field helpful.\nPrevious supervisory responsibility preferred.\nMust have a valid driver's license for the applicable state.\nFlexible and long hours sometimes required.\nLight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nMaintain a warm and friendly demeanor at all times.\nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nAttend all hotel required meetings and trainings.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on August 6, 2026 and will remain open for at least 75 days.","description_format":"text","description_chars":8569,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T12:37:16Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.262,"p_room":0.35,"age_days":11,"expected_fill_days":3,"reasons":["conf:1","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/the-kessler-collection-guest-services-supervisor","json_url":"https://alion.io/job/the-kessler-collection-guest-services-supervisor.json","meta":{"generated_at":"2026-10-12T14:36:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1995453},"rest":"https://alion.io/mcp/rest/get_company?id=1995453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-kessler-collection-guest-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-kessler-collection-guest-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-kessler-collection-guest-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-kessler-collection-guest-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-kessler-collection-guest-services-supervisor"}]}