{"id":4286138,"url":"https://alion.io/job/the-kessler-collection-rooms-controller","title":"Rooms Controller","company":{"id":1995453,"name":"The Kessler Collection","domain":"kesslercollection.com","url":"https://alion.io/company/kesslercollection","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":10,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T21:54:53Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T12:08:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Compensation Type\nHourlyKessler Hotels\nKessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. Designed to inspire and create unforgettable experiences, Kessler guests are immersed in refined Bohemian luxury, whether at a cutting-edge downtown icon, a premier luxury lodge, Savannah’s entertainment destination, or an elite ski lodge. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality has long championed bold, original hotels, each carefully created with distinctive style and the Individualist traveler in mind.\nLocation\nThe Grand Bohemian Charlotte, Autograph Collection is an AAA Four Diamond boutique hotel located in Uptown Charlotte. Its central location provides access to nearby landmarks including Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame. The property is also within walking distance of the Charlotte Convention Center and the city’s business district.\nGuest rooms are designed with Argentinian-inspired elements and include modern amenities. Dining options feature Mico Restaurant and our rooftop bar, Búho Bar, with views of the Uptown skyline. Additional facilities include an art gallery and spaces for socializing or relaxation. The hotel has flexible event venues that can accommodate meetings, weddings, and social functions.\nOverview\nThe Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.\nResponsibilities\nAnswer all incoming calls promptly, in an attentive, courteous and efficient manner.\nAnswer guest inquiries about hotel services, facilities and hours of operation.\nBook room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.\nEnter reservations into the computer according to standard operating procedures.\nCommunicate and work closely with the Sales Department concerning group bookings.\nMaintain availability calendar and communicate all relevant information to the operations staff.\nMaintain accurate files and reports.\nHandle all special reservations, to include V.I.P. reservations, packages and discounts.\nBook and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.\nAttend and give input on trends and opportunities to maximize revenue.\nComplete forecasts as required by management.\nMonitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.\nPost no-show revenue daily, if required at property.\nProcess travel agent checks, if required at property.\nBe able to perform all duties of Guest Services Agent and assist at front desk as needed.\nCommunicate availability to wholesalers.\nCall for occupancy at area hotels.\nFile reservations and group contracts.\nReview Reservations logbook and Guest Request log on a daily basis.\nSend confirmations.\nProcess advance deposit/balance sheet.\nProcess brochure requests.\nForecast packages according to hotel standards.\nResearch travel agent commissions.\nQualifications\nHigh School diploma or equivalent required.\nExperience in a hotel or a related field preferred.\nCollege course work in related field helpful.\nBenefits\nHighgate offers the following benefits package for this position:\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance\n401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nTuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\n Please click here for additional benefit details for the states of Washington, Colorado, and California.\nPosting Date\nThis job opening was posted on November 13, 2026 and will remain open for at least 14 days.","description_format":"text","description_chars":4410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-13T21:54:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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