General Manager

ABOUT THE PROPERTY

Located just minutes from downtown San Luis Obispo and Cal Poly, The Wayfarer San Luis Obispo, a Tapestry Collection by Hilton, brings a playful collegiate-inspired vibe to the Central Coast. The 100-room boutique hotel features stylish accommodations, a year-round heated pool, fitness center, and Schoolyard Burgers & Brew, a lively on-site restaurant and bar with games and weekly trivia. With flexible meeting and event spaces, a convenient location, and easy access to downtown SLO and nearby beaches and wineries, The Wayfarer offers a fun and welcoming home base for exploring the Central Coast.

THE ROLE

As General Manager, you’ll oversee the hotel’s day-to-day operations and lead the team in delivering an exceptional guest experience. You will:

• Lead and develop the team by setting expectations, providing coaching and feedback, recognizing performance, and fostering a culture of trust, respect, and collaboration.
• Champion the guest experience by maintaining high service standards, addressing concerns, and ensuring guests receive thoughtful, personalized service.
• Oversee hotel operations across departments, ensuring quality, consistency, and compliance with company standards.
• Drive financial and business performance by reviewing daily reports, monitoring performance against forecasts, managing costs, supporting budgeting, and overseeing financial controls.
• Support sales and revenue efforts through sales calls, group business, yield management, market awareness, and relationship development.
• Make decisions and solve problems by assessing situations, resolving conflicts, addressing operational challenges, and determining effective solutions.
• Manage talent and performance including hiring, training, delegation, performance management, and team member development.
• Build strong external relationships through guest relations, public relations, community involvement, and partnerships with local organizations.
• Plan for the hotel’s continued success by identifying opportunities for improvement, supporting renovations and capital projects, participating in marketing initiatives, and contributing to strategic planning.

WHAT SUCCESS LOOKS LIKE

Success in this role means creating a hotel where guests feel cared for, teams feel supported, and the business performs at its best. You’ll build a strong, accountable team, consistently deliver high service standards, achieve financial and operational goals, identify opportunities to improve the hotel, and create a positive presence within the local community. Most importantly, you’ll lead by example and create an environment where people want to do their best work.

WHAT WE’RE LOOKING FOR

• We’re looking for an experienced hotel leader who is hands-on, people-focused, and business-minded. The ideal candidate brings:
• 2+ years of experience as a Hotel General Manager or in a comparable senior hotel leadership role.
• Experience overseeing multi-department hotel operations.
• A strong track record of hiring, training, coaching, and developing teams.
• Experience with budgeting, forecasting, financial performance, and cost control.
• Strong guest service, leadership, sales, and relationship-building skills.
• The ability to make sound decisions, solve problems, and effectively prioritize and delegate.
• A collaborative leadership style with strong communication and accountability.
• The ability to build and maintain positive relationships with guests, team members, business partners, and the community.

WHAT WE OFFER

• Medical, Dental & Vision Insurance
• 401(k)
• Vacation & Sick Leave
• Team Member Travel Program: Hotel & Dining discounts
• Hilton Team Member Rates
• Opportunities to connect, give back, and build community through team events & volunteering.

POSITION DETAILS

• Salary Range: $110,000 - $125,000
• Full-Time
• Bonus eligible
• Monthly Cell Stipend

Pay Range: $110,000 - $125,000 per year