Account Manager

ABOUT US

In more than ten countries around the world, The Knot Worldwide champions the power of celebration. Our global family of brands provide best-in-class products, services and content to take celebration planning from inspiration to action. At the core of our business is our industry-leading global online wedding Vendor Marketplace, connecting couples with local wedding professionals and a comprehensive suite of personalized wedding websites, planning tools, invitations, and registry services that make wedding planning easier for couples around the globe. Each year, we connect more than 4.5 million users with around 900,000 global small businesses through our Vendor Marketplace.

LIFE AT TKWW

At The Knot Worldwide, we believe in doing work that matters. Each year, we help millions of couples around the world celebrate life’s most meaningful moments, while also helping hundreds of thousands of global small business owners get discovered and scale. Life here means working alongside a team that cares deeply, not just about the work you do, but about the life you live. We prioritize employee well-being and development through meaningful opportunities for growth, and we celebrate milestones and wins in a big way. After all, celebrations are what we do best.

ABOUT THE ROLE AND OUR TEAM:

The Account Manager is responsible for meeting or exceeding expectations for unit and revenue retention among the TKWW WeddingPro (vendor) base.

In this role, you will be developing a consultative relationship with a set of accounts and it will be your job to maintain and grow that relationship.. The goal of the partnership is to provide proactive coaching and development with regard to TKWW services to help paying vendors stay on track and see success with our platforms and services, ultimately meeting and exceeding business goals.

RESPONSIBILITIES:

• Build relationships with key Vendor contacts & consult proactively with Vendors in the SMB/Mid-Market space on how to achieve the best possible results with TKWW products and services, including but not limited to storefront content, lead response structure & cadence, walking vendors through data/analytics, and driving to consensus on changes they will adopt/implement. .
• Maintain ownership and accountability of a book of business of over 400 accounts to achieve monthly ACV targets, leveraging consultative and strategic conversations to ensure we are meeting stated Vendor goals..
• Directly own Vendor retention by managing manual and auto renewals, handling and saving, both obvious and subtle requests to cancel or downgrade TKWW services, and comparing and contrasting performance vs competitive products. .
• Champion Vendor sentiment by conducting proactive outreach to assigned book at assigned/regular intervals which aligns with the company outlined SLAs.
• Share and be “the voice of the vendor” so leadership can adequately support efforts to improve vendor satisfaction, retention, and increase long term Vendor LTV.
• Remain 100% compliant with all compliance requirements, data, record-keeping, and reporting requests, including pipeline management and accurate forecasting. .
• Consistently meet or exceed stated performance expectations for work quality, quantity, and impact. This includes an expectation that you will be proactive in your actions to outreach to vendors.
• Conduct and carry out Google Meets with vendors to perform regular Business Reviews.
• Consistently be organised and on top of your book of business so that the actions you are doing cater for a proactive means of outreach and book of business management.
• Other projects/duties as assigned.

SUCCESSFUL ACCOUNT MANAGERS HAVE:

• 2- years of experience in a consultative renewal/retention/expansion/cancellation experience in a SaaS or similar environment.

• Can articulate consistent and proven performance against revenue goals and customer performance targets.
• Experience owning a smaller, higher revenue/higher impact book of business.
• Comfortable with direct accountability for individual and customer outcomes.
• Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools.
• Excellent written, verbal, and virtual/in-person communication & presentation skills.
• Thrives in a high-paced and highly collaborative team environment .
• Consulting and coaching experience with small, medium-sized businesses.
• Quantitative and analytical skills.
• Comfortable with change, ambiguity, and decision-making with incomplete information.
• Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound expansion sales calls..

 WORK MODEL:

This role is based in our Galway office. To support onboarding and team integration, you’ll work onsite five days a week for the first 3 months. After this initial period, the standard schedule will transition to a hybrid model of three in-office days per week - Wednesday, Thursday and Friday. The working hours will be 1:30pm to 10:00pm to align with a US schedule.

#LI-Hybrid #professional-track

AI FLUENCY

At TKWW, AI is a tool that helps our teams work smarter, move faster, and spend more time on the work that matters most. We expect every employee, in every role, to build fluency with the AI tools relevant to their work, use them thoughtfully and with sound judgment, and bring curiosity as these tools keep evolving. This isn't about replacing our people's expertise - it's about equipping every employee to use AI to raise the bar on the work we do together.

WHAT WE LOVE ABOUT YOU:

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way.  You love to win, together.

WHAT YOU LOVE ABOUT US:

We provide meaningful, high-impact benefits designed to support the holistic well-being of our diverse workforce and help our people thrive both professionally and personally. From physical and mental wellness to flexible time off our programs are built around the moments that matter most.

TOGETHER@TKWW: OUR APPROCH TO HYBRID WORK

Together@TKWW is designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For Together@TKWW-eligible roles,  this includes regular in-office time to foster collaboration and connection.
• For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England and New York, NY.

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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice:  The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority. If you wish to file a complaint, you may contact the competent data protection authority.