{"id":2416000,"url":"https://alion.io/job/the-kroger-co-e-commerceclerk-5","title":"e-COMMERCE/CLERK","company":{"id":1910939,"name":"The Kroger Co.","domain":"krogerfamilycareers.com","url":"https://alion.io/company/krogerfamilycareers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spokane, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T00:14:02Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T01:56:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.\n Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness\nAdhere to local, state, and federal laws, food safety procedures, and company guidelines\nReceive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones\nInitiate and complete selection process for customers’ on-line orders\nRead and follow directions given in the note section\nEnsure quality and freshness of all items chosen\nCommunicate with customers via a portable phone and respond to calls in a professional and timely manner\nRetrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars\nProcess the orders through the point of sale (POS) system\nFollow policies and procedures to determine appropriate substitutions in the event of an out-of-stock\nScan and bag orders on the go while following all bagging standards\nCommunicate any substitutions or exceptions to customer’s order at time of pick-up\nMaintain organization and cleanliness of staging areas and equipment\nReport pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor\nInspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair\nPerform required opening and closing procedures\nLearn and adapt to new and improved processes\nAssist in training new e-Commerce team members\nMeet/exceed productivity standards\nAbility to work cooperatively in high paced and sometimes stressful environment.\nAbility to manage conflict in a reasonable, nonconfrontational and cooperative manner.\nAbility to act with honesty and integrity regarding customer and business information.\nAbility to follow directions and seek assistance when necessary to resolve customer and business issues.\nProvide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.\nMust be able to perform the essential job functions of this position with or without reasonable accommodation\n MINIMUM\nAbility to work without supervision\nAbility to read shelf tags\nExcellent oral/written communication skills\nBasic math skills (i.e., counting, addition, and subtraction)\nDESIRED\nAny experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier","description_format":"text","description_chars":2856,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Online Groceries","Prepared 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