{"id":3766971,"url":"https://alion.io/job/the-millennium-alliance-it-support-analyst","title":"IT Support Analyst","company":{"id":685015,"name":"The Millennium Alliance","domain":"themillenniumalliance.com","url":"https://alion.io/company/themillenniumalliance","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United 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issues across macOS, iOS, Windows, and our core SaaS platforms (Google Workspace, Salesforce, Office365)\nTroubleshoot device issues, including enrollment, configuration profiles, and policy enforcement through Mobile Device Management (MDM)\nSupport access management and employee lifecycle workflows (onboarding, offboarding)\nHandle escalations requiring cross-team coordination\nProvide hands-on support for VOIP phone system, AV systems, conference rooms, and printers\nMaintain accurate, detailed documentation of systems, procedures, and support workflows; contribute to technical manuals and user guides.\nSupport ongoing security initiatives such as identity management, password policies, and security incident response.\nWhat We’re Looking For\n2+ years of IT Support/Admin experience with strong troubleshooting skills across hardware, software, and networking.\nExcellent communication skills with the ability to explain technical solutions to non-technical users.\nExperience balancing multiple priorities in a fast-moving environment.\nStrong knowledge of IT security, access control, and best practices.\nHands-on experience with macOS & Windows environments.\nProficiency in Google Workspace and Microsoft 365 administration.\nSolid understanding of networking concepts (DHCP, DNS, VPN, VLANs, etc.).\nExperience managing MDM platforms (Jamf, Intune, Kandji, Mosyle).\nCertifications such as CompTIA A+, Google IT, Apple ACMT, Microsoft 365, Cisco CCNA or similar.\n#LI-MO1\nCompensation is determined based on role and location and may consist of base salary and additional incentive compensation, including commission, or bonus, where applicable.\nTotal Compensation\n$65,000—$75,000 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