{"id":1388679,"url":"https://alion.io/job/the-momentary-associate-guest-experience-operations","title":"Associate, Guest Experience Operations","company":{"id":1821290,"name":"The Momentary","domain":"themomentary.org","url":"https://alion.io/company/themomentary","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bentonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-25T19:09:36Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patronAlice Walton, Crystal Bridges is a public non-profit charitable organization.\nJob Description:\nPosition Title: Associate, Guest Experience Operations\nReports to: Supervisor, Guest Experience Operations\nFLSA Classification: Non-Exempt\nLocation: Bentonville, Arkansas (On-site)\nDate Reviewed: 4/8/2026\nAbout Crystal Bridges & The Momentary:\nCrystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.\nThe Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. You belong here: make the most of this moment.\nPosition Summary:\nThe Associate, Guest Experience Operations provides outstanding customer service throughout both our institutions to all guests, members, and staff. This includes ensuring the safety and wellbeing of all guests, staff, artwork, and property; admission and membership-related activities, greeting guests at ticketed venues and gallery spaces, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest’s expectations during a visit. Associates perform these functions at various locations including all lobby entrances, exhibitions, venues, gallery spaces, and performance entrances across Crystal Bridges and The Momentary. This role consists of working evening and weekend hours on a regular basis. Some work includes staffing the outdoor venues and spaces.\nPrincipal Responsibilities:\nProvide excellent customer service to all members, guests, and colleagues throughout Crystal Bridges and the Momentary, including outdoor areas and gallery spaces. This role includes evening and weekend hours. \nCirculate frequently through scheduled posts (both inside and outside the buildings) to serve as the primary contact for guests while ensuring the safety and wellbeing of all guests, staff, artwork, and the property. \nInteract directly with guests and members throughout the institutions to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit. \nRelay information to members and guests about the current and future exhibitions, events, programs, and amenities.\nObserve and report criminal activity, fire, and safety hazards in public and non-public spaces at all times. \nReports all suspicious conditions or persons; provide descriptions of violators of Museum policies; report accidents, injuries, and/or hazardous conditions immediately. \nCirculate frequently through scheduled posts (both inside and outside the building) to deter acts of vandalism, theft or negligence and ensure guest safety; remain alert and watchful. \nBecome proficient with the ticketing software program, ticket scanners, and admission tablets used for ticketing and tracking guest information and to conduct transactions. \nAssist guests with visit and ticketing options, suggest suitable alternatives when conflicts arise. \nStay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems. \nBalance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue. \nAssist the Supervisors and management to research and successfully resolve guest services issues. \nMaintain an organized appearance of all post locations and ensure that all materials and information displayed are current and well stocked. \nAssist with Guest Experience Operations oriented tasks during performances, events, previews and at other times as requested. \nHandle evacuations and difficult situations according to Museum policy. \nProvide escorts for individuals going through the galleries before and after museum hours as directed by Department Leadership. \nDrive company vehicles including shuttles, golf carts, etc. \nPerform other duties and responsibilities as assigned to support evolving organizational needs.\nQualifications and Skills:\nEducation, Training, and Traits\nHigh School Diploma or GED and similar experience preferred. \nDriver’s license is required, and you must be an insurable driver. \nEnthusiasm about being a team member at a new major performing arts venue with a strong visitor-centered community dynamic. \nExcellent attendance and punctuality. This role includes evening and weekend hours. \nAbility to be patient and flexible while also staying energized and focused on providing excellent customer service. \nAbility to multi-task and be a team player. \nAbility to use good judgement. \nAbility to recognize customer service concerns and address professionally. \nGood command of general computer applications and basic math skills. \nMinimum 6+ months of experience in customer service, security, or related industry preferred \nPrior experience working with computerized cash register system and accurately balance a cash drawer preferred.\nPhysical Demands and Work Environment:\nThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPhysical demands: Position requires working throughout Crystal Bridges and the Momentary spaces for prolonged periods of time. This position requires standing, walking and climbing stairs, bending and stretching, and physical stamina to lift a minimum of 50 pounds unassisted. Ability to stand and walk for a minimum of three hours without a break. Position requires utilizing a computer for prolonged periods of time with good eye/hand coordination. This position requires visual acuity to review written materials, observe large crowds, and provide detailed descriptions is required for this job. \n Work Environment: The majority of work will be performed in the Momentary and Crystal Bridges spaces with some outdoor assignments. This includes working in adverse weather conditions such as extreme temperatures, rain, sleet, and snow. Position requires individuals to work in galleries that may have flashing lights and loud noises. Additionally, strong communication skills and ability to interact politely and effectively with a wide range of Momentary members, visitors, volunteers, and staff. Museum communications devices (radios and earpiece speakers) will be utilized. \nPosition requires ongoing flexibility in work hours due to events, staffing needs and other factors. \nAll offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.\nCrystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.","description_format":"text","description_chars":8068,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Brewing & Beer","Festivals"],"lifecycle":[{"event":"open","at":"2026-09-28T11:07:51Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.613,"p_room":0.44,"age_days":48,"expected_fill_days":34,"reasons":["conf:10","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/the-momentary-associate-guest-experience-operations","json_url":"https://alion.io/job/the-momentary-associate-guest-experience-operations.json","meta":{"generated_at":"2026-10-26T22:27:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821290},"rest":"https://alion.io/mcp/rest/get_company?id=1821290"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-momentary-associate-guest-experience-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-momentary-associate-guest-experience-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-momentary-associate-guest-experience-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-momentary-associate-guest-experience-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-momentary-associate-guest-experience-operations"}]}