{"id":1717373,"url":"https://alion.io/job/the-mutual-group-lead-infrastructure-operations-engineer","title":"Lead Infrastructure Operations Engineer","company":{"id":2166758,"name":"The Mutual Group","domain":"themutualgroup.com","url":"https://alion.io/company/themutualgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"Hallucination","optional":false},{"name":"Incident Management","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"RAG","optional":false},{"name":"SRE","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-13T21:31:53Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Department:\nInformation TechnologyJob Description:\nThe Lead Infrastructure Operations Engineer is responsible for enabling, operating, and continuously improving the infrastructure and operational capabilities required by production AI solutions.\nAs TMG expands its AI capabilities, AI CoE will develop large language model, retrieval-augmented generation, agent-based, machine-learning, and other AI-enabled use cases. This role will work within the Infrastructure team to help those teams define and coordinate their infrastructure, environment, connectivity, observability, security, capacity, and production-readiness needs.\nThe engineer in collaboration with other Infrastructure resources will focus on the AI application, platform, and operational layers. TMG’s managed services provider operates the underlying AWS cloud infrastructure. This role will translate AI solution requirements, coordinate infrastructure services and changes, monitor delivery, diagnose issues, and validate that environments meet reliability, security, performance, and operational expectations.\nThis is a hands-on role that works closely with AI engineering, application development, data, architecture, cybersecurity, infrastructure operations, and external managed-services partners.\nWork Arrangement:\nEmployees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in-office days.\nAccountabilities:\nEnable AI Infrastructure and Environments\nPartner with AI engineering, application, data, security, architecture, and platform teams to understand the infrastructure and operational needs of new AI use cases.\nTranslate AI solution designs into requirements for environments, compute, storage, networking, connectivity, identity, security, observability, capacity, and supporting cloud services.\nIn Collaboration with other Infrastructure resources and managed service provider, coordinate infrastructure provisioning, configuration, access, and changes with TMG’s AWS managed-services provider and other technology partners.\nSupport operational readiness for AI solutions transitioning into production.\nIdentify infrastructure dependencies, constraints, risks, costs, and lead times early in the delivery lifecycle.\nEstablish reusable infrastructure patterns, operational standards, dashboards, runbooks, and production-readiness requirements across AI use cases.\nValidate that environments and supporting services are appropriately configured, monitored, secured, scalable, and ready for production use.\nImplement new cloud functionality requirements in collaboration with architecture and AI engineering within approved architecture and guardrails.\nFollow and enforce established security, compliance, and operational controls across AI platforms and infrastructure.\nOperate and Improve Production AI Solutions\nWork with managed services to Implement and maintain observability, logging, tracing, monitoring, dashboards, and alerting for production AI applications.\nDefine and track operational metrics covering AI quality, reliability, latency, cost, utilization, adoption, and business outcomes.\nWork with AI engineering team to diagnose production issues across AI applications, models, prompts, retrieval systems, data, integrations, and supporting infrastructure.\nSupport root-cause analysis and coordinate resolution with AI engineers, application teams, platform teams, and managed-services providers.\nSupport AI-related incident management, problem management, operational reviews, release validation, and production-readiness activities.\nCreate and maintain service-health dashboards, runbooks, troubleshooting guidance, support procedures, and escalation paths.\nDefine and track service health indicators, SLIs, SLOs, and operational KPIs for production AI solutions.\nUse telemetry, evaluations, and production data to validate fixes, releases, configuration changes, and system improvements.\nSupport AI Risk and Operational Governance\nPartner with AI and IT governance team to operationalize applicable controls and monitoring requirements.\nOperationalize evaluation processes and support AI Governance team to monitor AI performance, regressions, drift, grounding, retrieval quality, and overall effectiveness.\nSupport the collection and retention of operational evidence, including model and prompt versions, evaluation results, incidents, exceptions, and corrective actions.\nIdentify material changes in AI behavior and help ensure they are evaluated, documented, and appropriately addressed.\nAnalyze trends and proactively identify degradation, drift, capacity constraints, reliability risks, and quality issues before they become production incidents\nKey Outcomes\nAI teams receive timely and consistent infrastructure and operational support.\nAI use cases move efficiently from experimentation to reliable production operation.\nReusable infrastructure and operational patterns are applied across AI initiatives.\nEnd-to-end visibility exists across AI applications and supporting services.\nAI quality, reliability, cost, usage, and business impact are consistently measured.\nProduction issues are detected, diagnosed, and resolved more quickly.\nReleases result in fewer regressions and operational disruptions.\nSecure, compliant, and audit-ready AI platforms meeting enterprise governance and risk requirements\nQualifications\nBachelor’s degree in computer science, engineering, information technology, or a related field, or equivalent practical experience.\n8+ years of overall information technology experience, including 5+ years in infrastructure operations, cloud operations, site reliability engineering, DevOps, platform operations, application operations, or production engineering.\nExperience supporting cloud-hosted, distributed, data-intensive, or AI-enabled production applications.\nExperience implementing and supporting observability, logging, tracing, monitoring, dashboards, alerting, and operational reporting.\nWorking knowledge of cloud infrastructure, networking, APIs, integrations, identity and access management, security, and data pipelines.\nExperience coordinating infrastructure services, changes, dependencies, and issue resolution across internal teams, technology partners, and managed-services providers.\nFamiliarity with AWS services and capabilities related to monitoring, logging, networking, security, identity, and infrastructure operations.\nExperience with automation, CI/CD pipelines, infrastructure-as-code, configuration management, and release-management practices.\nExperience operating or supporting LLM, generative AI, machine-learning, RAG, or agent-based applications in production is strongly preferred.\nFamiliarity with AI observability, evaluation, model monitoring, hallucination detection, grounding, retrieval quality, model or data drift, and prompt-related risks.\nFamiliarity with vector databases, model APIs, AI gateways, prompt-management platforms, or agent orchestration frameworks.\nStrong analytical, documentation, communication, and cross-functional collaboration skills, with the ability to manage multiple priorities across concurrent technology initiatives.\nExperience in insurance, financial services, or another regulated industry, along with relevant AWS, cloud, infrastructure, DevOps, SRE, security, or AI certifications, is preferred.\nPay Range:\nAnticipated Hiring Range:\n$130,000 - $150,000 annual base salary depending on experience, qualifications, and geographic location \nBenefits:\nWe are proud to offer our full-time regular employees a robust benefits suite that includes:\nCompetitive base salary plus incentive plans for eligible team members\n401(K) retirement plan that includes a company match of up to 6% of your eligible salary\nFree basic life and AD&D, long-term disability and short-term disability insurance\nMedical, dental and vision plans to meet your unique healthcare needs\nWellness incentives\nGenerous time off program that includes personal, holiday and volunteer paid time off\nFlexible work schedules and hybrid/remote options for eligible positions\nEducational assistance\nBot-Filtering Mechanism\nThe Mutual Group uses a bot-filtering mechanism as part of its recruiting and hiring process. As a result, automated job applications or submissions may be rejected.\nEqual Opportunity Employer\nThe Mutual Group is an Equal Opportunity Employer. It is our policy to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.\nKnow Your Rights: Workplace Discrimination is Illegal\nYour Rights Under USERRA\nApplicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact .\nEmployment Verification\nThe Mutual Group participates in theE-Verify program and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You are protected from employment discrimination based on your citizenship status and national origin.\nE-Verify Program Overview\nE-Verify Participation Poster\nAll offers of employment are contingent upon the successful completion of a background check.","description_format":"text","description_chars":9400,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T19:08:20Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.853,"p_room":0.9,"age_days":20,"expected_fill_days":33,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/the-mutual-group-lead-infrastructure-operations-engineer","json_url":"https://alion.io/job/the-mutual-group-lead-infrastructure-operations-engineer.json","meta":{"generated_at":"2026-10-14T02:58:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2166758},"rest":"https://alion.io/mcp/rest/get_company?id=2166758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-mutual-group-lead-infrastructure-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-mutual-group-lead-infrastructure-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-mutual-group-lead-infrastructure-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-mutual-group-lead-infrastructure-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-mutual-group-lead-infrastructure-operations-engineer"}]}