{"id":4259514,"url":"https://alion.io/job/the-navigators-account-manager-i","title":"Account Manager I","company":{"id":2058458,"name":"The Navigators","domain":"navigators.org","url":"https://alion.io/company/navigators-org","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colorado Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57784,"max":88247,"currency":"USD","period":"year","gross":null,"usd_annual":88247},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickUp","optional":true},{"name":"Google Docs","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T14:51:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"PRIMARY PURPOSE\nThe Account Manager I shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.\nThe Account Manager I is a key member of the Marketing and Communications (MarCom) team, serving as the point of contact and ambassador to internal clients, including field leaders, leaders of the business ministries, and owners of national initiatives.\nThis role builds lasting client relationships, coordinates client planning with MarCom leadership, evaluates client project requests and recommends approval and priority, and leads projects through discovery, scoping, and kickoff. It represents account management in MarCom operational and planning forums. The aim is work that begins well-defined and well-resourced, helping clients and MarCom achieve their objectives in a unified and complementary manner.\nESSENTIAL FUNCTIONS\nClient Services and Planning Coordination (35%)\nServe as the overarching MarCom point of contact and ambassador for assigned internal clients across all of their projects, connecting them with MarCom expertise and best practices.\nFoster healthy relationships and partnerships with leaders across current and potential clients, maintaining an understanding of their key priorities and goals, assessing and articulating how MarCom can come alongside them to provide strategic and creative solutions to meet their objectives.\nCoordinate recurring planning meetings between clients and MarCom leadership, preparing materials and capturing decisions and next steps.\nBuild and maintain each client's account plan from those decisions, aligning agreed priorities with MarCom services and capacity and tracking progress against them.\nMeet regularly with clients to review current and past projects, surface new needs, and bring opportunities to MarCom leadership.\nRepresent account management in MarCom operational, strategic planning, and project prioritization forums, bringing client needs and perspective to department-level decisions.\nGather client feedback at project close and at regular intervals, sharing results and lessons learned with MarCom to improve how projects are planned and delivered.\nProject Evaluation and Recommendations (15%)\nEvaluate client requests that require scoping, as assigned through intake triage, assessing each for strategic fit, priority, required capacity, and budget.\nRecommend to MarCom leadership whether to approve, decline, or modify each request, with a proposed priority.\nCommunicate decisions, priorities, and expected timelines to clients, including the reasons when a request is declined, deferred, or modified.\nWork in close partnership with Project Management on intake, scoping, tracking, scheduling, and the agreed priority order for client work.\nProject Discovery and Scoping (35%)\nLead project discovery with clients, confirming goals, audiences, success measures, and constraints through questionnaires, interviews, and working sessions.\nIdentify the MarCom services each project needs, bringing in subject-matter leads to shape the recommended approach.\nLead project scoping in collaboration with subject-matter leads and Project Management, producing scopes of work that define objectives, deliverables, milestones, roles, timelines, and budget requirements, including client hour allocations, marketing expenses and appropriate team administrative costs.\nCoordinate effort estimates from each contributing team and confirm the resources a project needs, including team capacity, vendor support, financial investment, and equipment, before scope is committed.\nSecure internal MarCom review and client approval of each scope of work before work begins.\nProject Kickoff and Handoff (10%)\nLead internal team orientation before each kickoff, so that every contributing team works from the same brief, scope, and structure.\nLead the client kickoff meeting, confirming objectives, scope, roles, timelines, and approval checkpoints with the client.\nAt kickoff, hand off day-to-day project communication to Project Management, or to the execution lead where a defined process designates one, remaining the client's overarching point of contact through project completion.\nAdditional Responsibilities (5%)\nParticipate in Navigators' on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.\nParticipate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver's Authorization, and other releases as required.\nOther job-related duties as assigned.\nCORE COMPETENCIES\nRelationship building and trust with senior and ministry leaders\nConsultative listening and skilled questioning\nTranslating client needs into clear, actionable scopes of work\nSound judgment in evaluating requests and forming clear recommendations\nDiplomacy in setting expectations, including communicating declined or deferred requests\nCollaboration and influence across teams without formal authority\nFacilitation and coordination of planning meetings, discovery sessions, and kickoffs\nPlanning, estimating, and budgeting\nOrganization, follow-through, and clear documentation\nSpiritual sensitivity and understanding of ministry context\nMINIMUM AND PREFERRED QUALIFICATIONS\nSpiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.\nExperience: This role requires strong organization and time management skills. At least three years of proven work experience in marketing, communications, or agency settings, including account management, client services, or project management. Experience leading client discovery, writing scopes of work, and building project budgets preferred. Experience working with ministry staff and supporting the needs of the missions preferred.\nTechnical Knowledge & Skills: Proficient in Google Docs, Sheets, and Slides; Microsoft Office; project management platforms (ex. ClickUp); and AI tools. Working knowledge of marketing, content, and creative production processes sufficient to scope work across them.\nCommunication & Leadership: Excellent interpersonal and communication skills, including verbal and written, to create understanding and build strong working relationships required. Ability to represent MarCom to ministry stakeholders and to lead client-facing conversations about scope, timelines, and priorities, including communicating declined or deferred requests.\nEducation: High School Diploma or GED equivalent required. Bachelor's degree or college coursework/equivalent experience preferred.\nLocation: In-person\nHours: Full-time (40 hours a week)\nCompensation Range: $57,784.00 - $88,247.25 per year\nBenefits: High-Deductible Health Plan: Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, EAP, 401a and 403b retirement options. Up to 15 paid holidays per year, accumulating PTO (vacation, sick, personal). For detailed information, visit navbenefits.org.\nThe Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. 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