{"id":3470319,"url":"https://alion.io/job/the-optimal-group-operations-and-performance-manager","title":"Operations and Performance Manager","company":{"id":689510,"name":"The Optimal Group","domain":"theoptimalgroup.co.uk","url":"https://alion.io/company/theoptimalgroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":550},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false}],"status":"live","first_seen_at":"2026-10-29T16:55:41Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-08T14:36:38Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"JOB TITLE: Operations and Performance Manager\nREPORTS TO: Founder\nSALARY: Starting at £65,000 per annum plus an uncapped bonus\nROLE PURPOSE\nLead day-to-day operations and drive team performance against agreed service, commercial and business objectives.\nTurn company goals into clear plans, allocate resources effectively, develop the team and take corrective action when results fall behind. Ensure enquiries, quotes and jobs progress efficiently through to completion and invoicing readiness.\nThe role requires hands-on leadership, commercial awareness and practical use of AI. The Founder should receive reliable results, risks and recommendations without having to repeatedly chase routine operational delivery.\nOur principle: Discipline + Urgency = Effective Execution = Results.\nKEY RESPONSIBILITIES\n1. Own operational delivery\nCoordinate enquiries, estimating, quote follow-up, authorisations, bookings, field delivery and completion records.\nSet clear priorities, owners and deadlines, balancing client commitments, urgency, capacity and commercial value.\nControl backlogs, overdue actions, materials and subcontractor dependencies, reducing avoidable delays, rework and service failures.\nResolve issues within agreed authority and promptly escalate urgent blockers, safety concerns and material risks.\n2. Plan and drive performance\nTranslate company goals into measurable team and individual targets, objectives and activities, explaining how each will be achieved.\nMaintain realistic daily, weekly and monthly plans covering workload, staffing, leave, skills and resources.\nEnsure the next day’s planner is checked, ready and shared in line with the operating timetable.\nMonitor results against original agreed targets, identify gaps early and lead recovery actions with owners and deadlines.\nMaintain forecasts that distinguish confirmed work, likely work and additional activity required.\n3. Lead, coach and develop the team\nRun effective daily meetings, one-to-ones and live coaching to maintain focus, accountability and development.\nSet clear expectations and address underperformance promptly, identifying causes and agreeing measurable improvement actions.\nCheck that actions are completed and improvements are sustained.\nIdentify training, recruitment and cover needs, and support onboarding and development within agreed processes.\nBuild a culture of ownership, urgency, teamwork and reliable follow-through.\n4. Drive commercial results, sales and client growth\nDirect activity towards agreed revenue, quote conversion, productivity and margin objectives.\nUnderstand the sales and marketing process from lead generation through client engagement, conversion, delivery and retention.\nWork with the Founder and relevant teams to turn marketing and sales activity into enquiries, relationships and work.\nEmbed consistent follow-up and requests for more quotes, jobs, property-manager introductions and other opportunities to help.\nMaintain the client-visit pipeline and ensure complaints have clear ownership and resolution.\nWork with estimating and finance to address pricing issues, cost overruns, missing approvals and delays to accurate invoicing.\n5. Use AI and improve systems\nUse AI tools, including ChatGPT and other relevant platforms, to improve planning, analysis, communication, reporting and productivity.\nIdentify practical automation opportunities and coach the team in the effective use of approved tools.\nVerify AI-generated outputs and protect confidential and client information.\nMaintain accurate operational records and implement approved improvements that reduce errors, delays or unnecessary administration.\n6. Report accurately and maintain standards\nProvide timely, evidence-based reports covering targets, actuals, objectives, gaps, corrective actions and support required.\nKeep the manager’s own objectives visible alongside team and individual results.\nFollow the approved reporting, email, planning, coaching and operational timetables.\nPreserve agreed targets and counting rules, avoid double-counting and distinguish completed work from progress, forecasts or unverified results.\nEscalate decisions with clear facts, options, recommendations and the impact of delay.\nMEASURES OF SUCCESS\nPerformance will be assessed through operational delivery, commercial results, team improvement, planning accuracy, client development and management discipline. Detailed targets, reporting times and scoring sit in the current approved operating timetable and performance framework.\nAUTHORITY\nMake day-to-day decisions within agreed policies and delegated limits. Escalate spending, commercial commitments and staffing decisions outside that authority to the Founder. Direct reports and decision-making limits should be confirmed before the description is issued.\nRequirements\nExperience leading a maintenance, property-services or comparable operational team.\nStrong leadership, planning, coaching and performance-management skills.\nA clear understanding of sales, marketing, conversion, client retention, job costs and margins.\nDemonstrable workplace experience using ChatGPT and other AI tools responsibly and effectively.\nConfidence with operational data, spreadsheets, CRM and job-management systems.\nClear communication, sound judgement and consistent follow-through.","description_format":"text","description_chars":5306,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Residential Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-29T16:55:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":67,"reasons":["conf:3","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/the-optimal-group-operations-and-performance-manager","json_url":"https://alion.io/job/the-optimal-group-operations-and-performance-manager.json","meta":{"generated_at":"2026-11-08T17:07:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689510},"rest":"https://alion.io/mcp/rest/get_company?id=689510"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-optimal-group-operations-and-performance-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-optimal-group-operations-and-performance-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-optimal-group-operations-and-performance-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-optimal-group-operations-and-performance-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-optimal-group-operations-and-performance-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3470319}},{"tool":"search_jobs","arguments":{"company":"theoptimalgroup.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3470319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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