# Client Experience Coordinator - 12 Month FTC

\**This position is available on a 12 month fixed term contract** As a Client Experience Co-ordinator, you will play a key role in delivering an exceptional experience for clients, families, professionals and stakeholders throughout their journey with The Owl. You will be the first point of contact for enquiries whilst also supporting clients through key stages of their assessment. You will manage a variety of responsibilities including calls, emails, report quality checks, discharges and data monitoring whilst working closely with clinical and operational teams to ensure clients receive timely support, accurate information and a seamless experience from initial enquiry through to discharge. You will work within a collaborative team environment, supporting service delivery across multiple pathways and adapting to changing priorities to ensure service level agreements, key performance indicators and client expectations are consistently achieved. PLEASE NOTE: This position requires you to attend our Pontypool office 4 days per week, once training has been successfully passed, a hybrid pattern will commence (2 days in office, 3 days from home) Working hours: Monday-Friday between our c

- **Id**: 3885837
- **Url**: <https://alion.io/job/the-owl-centre-client-experience-coordinator-12-month-ftc>
- **Role**: Administrative
- **Role family**: Administrative
- **Employment type**: contractor
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Pontypool, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T15:39:40Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-11T18:44:37Z
- **Board verified**: yes
- **Days open**: 5
- **Description format**: text
- **Description chars**: 6300
- **Description truncated**: no
- **Benefits**: Annual leave, Growth opportunities
- **Relocation offered**: no
- **Industries**: Specialist Medical Practices

## Company

- **Id**: 4417668
- **Name**: The Owl Centre
- **Domain**: theowl.org
- **Url**: <https://alion.io/company/theowl-2>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

## Salary

- **Min**: 30000
- **Currency**: GBP
- **Period**: year
- **Usd annual**: 40097

## Technologies

- **Microsoft Office** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 5

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United Kingdom** — Iso: GB; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T19:34:42Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Skilled Worker); Route: Skilled Worker

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 4
- **Expected fill days**: 30
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-11T05:49:22Z

## Pay

- **Stated usd annual**: 40097
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.