{"id":1325899,"url":"https://alion.io/job/the-pod-group-clinical-services-manager","title":"Clinical Services Manager","company":{"id":1623885,"name":"The Pod Group","domain":"podgroup.ca","url":"https://alion.io/company/podgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":85,"open_postings":20,"ghost_share":0.25,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":56142},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-19T10:09:24Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":45},"description":"ANALYTICAL •DECISIVE •EMPATHETIC •RESULTS-DRIVEN •SUPPORTIVE\nOur client is a growing, community-based organization that provides support for youth in the Region of Peel. They are a leading organization recognized for their commitment to providing youth with the resources and services to help them achieve independence and growth. The organization is looking for passionate people to join their vision and mission!\nAre you passionate about accounting and supporting vulnerable youth?\nThe Pod Group is partnering with this amazing organization to place a resourceful, hands-on, and organized individual to fulfill the role of Clinical Services Manager.\nWHY YOUR ROLE MATTERS\nThe Clinical Services Manager will guide the work of a team of mental health and addictions clinicians. They will manage all clinical services, including crisis response services and individual and group clinical interventions, at all organizational sites across emergency shelter, transitional housing and in the community. Reporting to the Director, they will collaborate to implement new clinical practice standards based on Assertive Community Treatment principles and Housing First for Youth best practices.\nHOW YOU WILL MAKE AN IMPACT\n Lead programs and services. Using Assertive Community Treatment, Housing First for Youth, and Harm Reduction principles and best practices, you will develop and manage the delivery of clinical and addiction services and supports for youth (ages 16-24) receiving services. Overseeing a team of clinicians, you will shape and evolve the clinical team's vision, philosophy, and objectives while managing projects that align internal operations with the evolving landscape of clinical care for youth experiencing homelessness. Programs in this portfolio include the following:\nCrisis response services - You will oversee the delivery of rapid crisis response and triage to situations at shelter sites involving youth experiencing a mental health and/or addictions crisis\nClinical interventions - Based on the principles and best practices of the Assertive Community Treatment model, you will assess, design, and operationalize services that prioritize flexibility and low-barrier access as the primary goals of clinical interventions \nOngoing Quality Improvement: You will continuously find ways to advocate, navigate, and eliminate barriers to rapid access to youth support and services related to their well-being, mental health, and addictions care.\nProvide team leadership. You will lead clinical team meetings, rounds, and group supervision, fostering a cohesive multidisciplinary team that delivers high-quality care. You will provide clinical and administrative supervision to direct reports, supporting best practices and offering consultation across programs and at all organizational sites. You will address client and staff concerns promptly and in alignment with agency policies.\nDevelop Internal Competencies & Capacity Building. You will assess, analyze and prioritize a training and capacity building plan to elevate the awareness and understanding of clinical modalities and competencies of all staff across the organization.\nManage documentation. You will create annual work plans for yourself and your team, assign programming duties, and manage the clinical team’s schedule. You will establish systems for case assignment, track program KPIs, and ensure robust data collection for research and evaluation, ensuring accurate and timely documentation of supervision notes and clinical activities.\nEvaluate performance. You will implement accountability measures, such as observing clinical interventions with youth, reviewing reports, and conducting caseload reviews. You will manage bi-annual file audits, provide constructive feedback, and evaluate direct reports to identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement efforts.\nManage incidents. You will address disciplinary procedures and grievances in consultation with the Senior Director of HR and in accordance with the CBA. You will review and approve serious occurrences and critical incident reports, ensuring appropriate follow-up within the clinical team.\nProvide oversight. You will work with managers and external partners to develop and deliver evidence-based, collaborative programs. You will oversee the acquisition of clinical resources and equipment and ensure the delivery of psychological health and safety practices. You will maintain strict client confidentiality and participate in the agency's on-call rotation.\nEnsure risk and compliance management. You will assess and mitigate risks, ensuring compliance with regulatory standards and adherence to professional codes of ethics. You will develop and execute risk management strategies for clinical services.\nDrive strategic planning. You will integrate research, innovation, and best practices into program delivery while collaborating with leadership and front-line teams to implement effective strategies. Through regular environmental scans, you will evaluate community needs, service delivery outcomes, and partnership opportunities, recommending policy and system improvements.\nFoster Equity, Diversity, and Belonging. You will embed cultural humility and inclusivity in case consultations and program delivery. Staying updated on best practices in equity and diversity, you will work with leadership to infuse these principles into all operations. As a role model, you will cultivate an inclusive organizational culture and develop leaders, integrating equity and belonging into all interactions and practices.\nOther duties as assigned.\nWHAT YOU WILL BRING\nBachelor's degree in Psychology, Social Work, or a related field (Master's degree considered an asset). \nRegistered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Registered Psychotherapists of Ontario (CRPO). \n Post-graduate certificate in Mental Health and Addictions is an asset. \nExperience working in residential and/or community-based mental health settings, preferably supporting youth. \nMinimum 3 years of leadership experience supervising teams in the social services sector. \nExperience supporting individuals with complex mental health needs, serious mental illness, substance use, and youth populations is preferred. \nKnowledge of Housing First for Youth, Assertive Community Treatment (ACT), trauma-informed care, and evidence-based youth interventions. \nStrong understanding of youth development, family systems, social ecology, youth homelessness, and barriers to housing. \nKnowledge of Ontario legislation and standards applicable to the non-profit and mental health sectors. \nExperience with program operations, staff supervision, human resources (unionized environments an asset), financial oversight, program evaluation, and systems improvement. \nDemonstrated commitment to equity, diversity, inclusion, belonging, anti-oppressive practice, and Anti-Black Racism. \nStrong leadership, communication, relationship-building, decision-making, and stakeholder engagement skills. \nHigh ethical standards with sound judgment, accountability, and a commitment to continuous improvement and innovation. \nAbility to work in a 24/7 operation, including participation in an on-call rotation. \nValid Ontario Class G driver's licence with a clean driver's abstract. \nMinimum $2,000,000 automobile liability insurance. \nAbility to travel regularly within the community and between all organization locations (local travel is required on a regular basis). \nCurrent CPI and/or UMAB certification, and valid First Aid & CPR certification. \nSuccessful completion of a Vulnerable Sector Check / Criminal Record Check as a condition of employment.\nOUR COMMITMENT TO EDIB\nThe success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.\nOUR PARTNERSHIP - THE POD GROUP\nThe Pod Group (PG) connects candidates with amazing career opportunities in Ontario! We collaborate extensively with not-for-profit and community-based organizations, including health, social services, developmental, housing, mental health, and community health care.\nWe promote a unique candidate experience that integrates equity, diversity, inclusion and belonging in our engagement with candidates. Our recruitment strategy focuses on learning more about your career goals and aligning your passion with mission-driven work.\nWe thank you for your interest in applying!\nSalary: $75,000 to 80,000 CAD Annually\nVacancy: Current Opening","description_format":"text","description_chars":9078,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-27T03:14:17Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.642,"p_room":0.75,"age_days":45,"expected_fill_days":50,"reasons":["conf:2","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":56142,"is_top_pay":false},"html_url":"https://alion.io/job/the-pod-group-clinical-services-manager","json_url":"https://alion.io/job/the-pod-group-clinical-services-manager.json","meta":{"generated_at":"2026-10-19T13:13:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1623885},"rest":"https://alion.io/mcp/rest/get_company?id=1623885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-pod-group-clinical-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-pod-group-clinical-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-pod-group-clinical-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-pod-group-clinical-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-pod-group-clinical-services-manager"}]}