{"id":3055152,"url":"https://alion.io/job/the-portfolio-group-junior-account-manager","title":"Junior Account Manager","company":{"id":2630175,"name":"The Portfolio Group","domain":"theportfoliogroup.com","url":"https://alion.io/company/theportfoliogroup","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":263,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":30000,"currency":"GBP","period":"year","gross":null,"usd_annual":40157},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-20T16:00:48Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-22T07:41:48Z","board_verified":false,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Are you a natural relationship builder who thrives on turning client interactions into long-term partnerships?\nDo you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after year?\nIf you’re driven, people-focused, and passionate about retention, this is your chance to step into a role with real influence, impact, and career potential.\nTHE OPPORTUNITY\nThis is a career-defining opportunity for an exceptional Account Manager to join the rapidly expanding Relationship Management Team at our city centre-based client- an industry-leading EAP & Occupational Health provider and a proud Sunday Times ‘Best Places to Work’ organisation.\nFor the right individual, this role offers extraordinary scope for career growth, impact, and progression.\nTHE ROLE\nAs an Account Manager, your goal is simple: keep your clients delighted, engaged, and renewing year after year.\nIn this highly rewarding role, you will build strong relationships, demonstrate undeniable return on investment for clients, and act as a trusted consultant to your portfolio of clients. You will protect revenue, uncover new opportunities, negotiate renewals, and handle termination requests with confidence, empathy, and creativity-turning challenges into long-term loyalty.\nThis is an office-based role using telephone, video and email, with occasional face-to-face client visits where required.\nWHAT YOU’LL BE DOING\nManaging a diverse portfolio of clients, ensuring strong engagement and satisfaction.\nDelivering proactive relationship management to achieve retention KPIs and renewal targets.\nNegotiating renewals with a goal of achieving 95%+ retention.\nSupporting new client implementations and ensuring seamless onboarding.\nProviding consultancy on product options, specialist services, and best practice usage.\nIdentifying upsell opportunities and promoting additional solutions.\nMonitoring market changes and feeding insights back to senior leadership.\nMaintaining exceptional customer service and supporting the sales and bid teams.\nWHAT YOU BRING TO THE TEAM\nHighly organised with excellent attention to detail and consistency.\nExperience in retention or client management roles, with the energy and resilience to thrive.\nTarget-driven mindset-comfortable working towards KPIs, calls, meetings, and retention goals.\nEnthusiasm, flexibility, and a passion for supporting client success.\nWHY YOU’LL LOVE WORKING THERE\nOur client takes care of their people-personally, professionally, and financially. Benefits include:\n25 days’ holiday plus bank holidays\nYour birthday off every year\nHealth cash plan for you (and your children)\nIncreasing holidays with service\nContractual sick pay\nPrivate medical insurance (after 5 years)\nPension & Life Insurance, with increased contributions over time\nChristmas bonus (after 3 years)\nProfit share scheme\nSeason ticket loan & Cycle to Work scheme\nDiscounts, incentives and reward schemes\nMonthly social events with free food & drinks - Fab Friday!\nFree 24/7 onsite gym\n51962LS\nINDMANJ\nThe Portfolio Group are acting on behalf of our client in recruiting for this position.","description_format":"text","description_chars":3143,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T03:21:50Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.177,"p_room":0.28,"age_days":77,"expected_fill_days":28,"reasons":["conf:358","agency","stale_co","urgency","win:tail","crowd:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":40157,"is_top_pay":false},"html_url":"https://alion.io/job/the-portfolio-group-junior-account-manager","json_url":"https://alion.io/job/the-portfolio-group-junior-account-manager.json","meta":{"generated_at":"2026-11-06T16:50:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2630175},"rest":"https://alion.io/mcp/rest/get_company?id=2630175"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-portfolio-group-junior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-portfolio-group-junior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-portfolio-group-junior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-portfolio-group-junior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-portfolio-group-junior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3055152}},{"tool":"search_jobs","arguments":{"company":"theportfoliogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3055152},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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