{"id":3055322,"url":"https://alion.io/job/the-portfolio-group-service-desk-engineer","title":"Service Desk Engineer","company":{"id":2630175,"name":"The Portfolio Group","domain":"theportfoliogroup.com","url":"https://alion.io/company/theportfoliogroup","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":{"grade":"B","score":75,"open_postings":263,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United 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users in all their offices.\nAn ideal candidate must have a combination of the following skills:\nA broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management\nDemonstrate strong organisational skills and be accountable for your daily workload\nResponsibility for being the first point of contact on the Service Desk\nResponsibility for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users\nTo provide application support to our internal and external users\nTo work within SLA and KPI targets to agreed business priorities.\nSetting up and configuring new laptops, desktops and mobile devices\nExcellent troubleshooting and problem-solving skills.\nExperience of ticket management.\nWindows 10 / 11 and Microsoft 365\nWhat’s on offer?\n25 Days holiday rising to 27 Days after 2 years and 28 Days after 5 years\nAdditional day off for your Birthday\nMedicash cash plan\nProfit share scheme\nPension scheme 4% employer contribution, rising to 5% after 5 years and 7% after 7 years.\nEnhanced sick pay 1 week for up to 12 months service, then increases to https://www.theportfoliogroup.co.uk/ up to 3 weeks.\nCycle to work scheme.\nSeason Ticket Loan Scheme\n24/7 Access to Health at Work\nAuto enrolment onto the Group Life Insurance scheme\nBupa individual health care cover after 5 years’ service\nBakers Breakfast every Monday for office-based staff.\nFree onsite Gym\n52303\n INDLON\nThe Portfolio Group are acting on behalf of our client in recruiting for this position.","description_format":"text","description_chars":1893,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United 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