{"id":3997911,"url":"https://alion.io/job/the-private-office-it-support-associate","title":"IT Support Associate","company":{"id":2841903,"name":"The Private Office","domain":"theprivateoffice.com","url":"https://alion.io/company/theprivateoffice","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-29T14:43:54Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-10T02:04:31Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"As an IT Support Associate, you would be working as part of a small but productive and high performing team to provide full support to The Private Office. The role owns incidents and service requests, supports starters and leavers, investigates hardware, software, connectivity, data and application issues. This is a full time, office-based role.\nIt is suited to an early-career IT professional with practical support experience who is ready to broaden their administration and troubleshooting capability across a regulated financial-services technology environment.\nResponsibilities\nInstalling, configuring, maintaining and supporting computer systems, applications, Microsoft 365 services, user devices and networks across the business.\n\nActing as the first point of contact for IT incidents and service requests, diagnosing and resolving technical issues remotely and in person, while maintaining accurate support records and documentation.\n\nSupporting user account administration, including onboarding and offboarding activities, access provisioning, permissions management and identity-related requests.\n\nPreparing, deploying and maintaining laptops, mobile devices, peripherals and collaboration technology, ensuring accurate asset management throughout the equipment lifecycle.\n\nSupporting network connectivity, infrastructure, telephony and collaboration platforms, escalating issues appropriately and working with suppliers where required.\n\nSupport 3CX, handsets, extensions, sign-in, call routing and basic transfer or directory issues.\n\nAssist with Teams meetings, audio/video devices and meeting-room technology.\n\nAssisting with cyber security, device compliance, system monitoring, patching and incident response activities, ensuring adherence to company security policies and procedures.\n\nSupporting the rollout, testing, evaluation and continual improvement of new technologies, applications and IT services.\n\nCreating and maintaining knowledge articles, procedural documentation and user guidance to improve service delivery and user experience.\n\nBuilding strong and effective working relationships with colleagues across The Private Office and third-party providers to deliver a high-quality IT support service.\n\nParticipating in ad hoc projects, audits and continuous improvement initiatives as required.\n\nYou will be supporting IT function for London, Leeds and Bath offices. Due to this you may be required to travel to the Leeds and London offices. All travel expenses will be covered by TPO.\nKnowledge, Skills and Experience\nEssential\n\nCan demonstrate hands-on experience (ideally 1-2 years) in an IT service desk, desktop support, managed service provider or similar end-user support role.\n\nPractical experience supporting Windows devices and Microsoft 365 applications, especially Outlook, Teams, SharePoint and OneDrive.\n\nPractical experience building, configuring and deploying Windows laptops and end-user devices, including software installation and device setup.\n\nWorking understanding of Microsoft Entra ID/Azure, user accounts, groups, permissions, MFA, device compliance and identity administration.\n\nAbility to troubleshoot common hardware, software, connectivity, printing, browser and authentication issues using a structured approach.\n\nClear written and verbal communication, with the confidence to support both technical and non-technical colleagues.\n\nAbility to follow documented processes, recognise risk and escalate with useful evidence\nDesirable, but not essential:\n\nExperience using IT service management, infrastructure, security or communications platforms (e.g. Jira, ManageEngine, UniFi, Mimecast, Huntress, 3CX or similar technologies).\n\nA relevant qualification or active study, such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals or Security, Compliance and Identity Fundamentals.\nBenefits\n\nCompany discretionary bonus scheme;\n\nFull time hours (35 per week) Monday to Friday 9.00am and 5.00pm - 1 hour for lunch;\n\n24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period;\n\nPrivate Healthcare*;\n\nGroup Income Protection;\n\nLife Assurance;\n\nEye Care Scheme;\n\nWellbeing programme;\n\nBike to Work Scheme;\n\nFull support with professional qualifications;\n*after qualifying period","description_format":"text","description_chars":4277,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-10T02:04:31Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.84,"p_room":0.9,"age_days":11,"expected_fill_days":29,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-11-10T05:57:31Z"},"pay":null,"html_url":"https://alion.io/job/the-private-office-it-support-associate","json_url":"https://alion.io/job/the-private-office-it-support-associate.json","meta":{"generated_at":"2026-11-10T05:57:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13802,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2841903},"rest":"https://alion.io/mcp/rest/get_company?id=2841903"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-private-office-it-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-private-office-it-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-private-office-it-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-private-office-it-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-private-office-it-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3997911}},{"tool":"search_jobs","arguments":{"company":"theprivateoffice.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3997911},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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