{"id":2070811,"url":"https://alion.io/job/the-resort-at-summerlin-vip-coordinator-full-time","title":"VIP Coordinator - Full Time","company":{"id":2443844,"name":"The Resort At Summerlin","domain":"theresortatsummerlin.com","url":"https://alion.io/company/theresortatsummerlin","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T16:38:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-04T23:51:11Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Position Title: VIP Coordinator\nReports To: Vice President of Casino Marketing\nDepartment: Marketing\nShift: Varies\nRole: The VIP Coordinator is responsible for delivering exceptional customer service and providing key support to the Player Development department under the direction of the Vice President. Promotes strong guest and employee relations by creating a welcoming and service-focused environment. Identifies, develops, and maintains relationships with mid-level players, ensuring their needs are met through attentive communication and personalized service. Issues appropriate complimentary benefits based on verified gaming activity and in alignment with company policies. Assists in coordinating and delivering special member services to enhance guest satisfaction and support overall player loyalty initiatives. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.\nQualifications:\nEducation: High School Diploma or GED\nExperience: 2 years’ experience or equivalent of combination of education and experience in casino marketing related field. \n Skills:Demonstrates excellent interpersonal and communication skills, both verbal and written, when engaging with management, team members, and guests.\nComputer-proficient with the ability to learn and navigate the player tracking system, hotel reservation software, and other related technologies.\nCapable of interpreting player data to make accurate and appropriate complimentary (comp) decisions in alignment with departmental guidelines.\nExhibits enthusiasm, strong social skills, and the ability to recognize and engage players in a friendly and professional manner.\nPossesses solid knowledge of casino operations to confidently and correctly answer guest inquiries or direct them to the appropriate department.\nConsistently represents the company with professionalism, courtesy, and a strong commitment to guest service.\n\nRequired:Must be at least 21 years of age.\n\nRequired Work Cards needed:\nValid Gaming card (Registered with Gaming Control).\nKey Responsibilities:Responsibilities include, but are not limited, to the following:\nDaily ResponsibilitiesUpdate the suite list each morning for current and upcoming week arrivals, ensuring accuracy and readiness for guest check-ins.\nReview all casino arrivals for the day to verify reservations are booked correctly, including proper billing profiles, OSTAT folios, rates, and any special requests.\nPost daily DM Offers into PKMS when needed, ensuring offers are loaded correctly if the Club has not completed this task.\nVoid expired or incorrectly printed casino vouchers in accordance with established procedures.\nPick up and drop off mail for the Player Development office as scheduled.\nCheck and manage voicemails for both the VIP Host and Casino Host phone lines.\nAnswer incoming calls on both host lines, providing courteous and accurate assistance.\nBook room reservations for guests and host requests, as well as revise or cancel reservations when needed.\nProcess dining and cabana reservations for hosts using SevenRooms.\nInput VIP amenity baskets, cake orders, and similar special requests submitted by hosts.\nBook spa appointments and services requested by Casino Hosts.\nArrange guest transportation as requested, ensuring details are coordinated accurately.\nBook golf tee times and submit bill-back requests to golf courses.\nReview OSTAT folio charges for casino guests, evaluate play, and apply comps as authorized by Casino Hosts.\nDeliver comps to various outlets on behalf of guests.\nCoordinate special or outside amenities-such as golf, scooters, or floral arrangements-with Hosts and the Front Desk.\nMonitor room availability and review room rates daily for the Player Development department.\nServe as a point of contact for general casino guest inquiries, including play reviews, late check-outs, host lookups, offer inquiries, room extensions, and transportation approvals.\nAssist with outbound telemarketing to unhosted customers to encourage future visits.\n\nWeekly / Monthly ResponsibilitiesCreate purchase requisitions in Adaco and process invoices for outside amenities.\nOrder supplies for the Host Office and manage inventory as needed.\nCollect guest comment cards and distribute them to the appropriate departments.\nOrder special-request cigarettes for Elite-tier customers.\nWork with the Accounting department on folios that have been moved into History.\nCoordinate Host Office employee birthday celebrations, including arranging food, cakes, gift cards, and other items.\n\nSpecial Event ResponsibilitiesAssist the Marketing team with preparation and execution of all casino events.\nCreate, maintain, and track event participant lists for Player Development and Marketing.\nProvide on-site support during casino events to ensure seamless guest experiences.\nCoordinate and distribute event tickets, ensuring accuracy and timely delivery to guests and hosts.\n\nThe above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.\nEssential Job Functions:\nThe physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.\nWork is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.\nInteracts with management, applicants, fellow Associates and/or guests.\nAbility to speak, read, write and understand English.\nAbility to read, analyze and interpret documents. Ability to write reports, customer correspondence and notices to departments. Ability to effectively handle meetings, communicate one on one to staff and present to large groups.\nAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.\nAbility to apply common sense understanding to carry out instructions and give direction in written, oral or diagram form. Ability to deal with and resolve problems involving multiple variables.\nRequires prolonged standing, mobility, bending, reaching and lifting up to up 25 pounds\nRequires eye/hand coordination and the ability to use standard office equipment \nRequires the ability to distinguish letters, numbers and symbols. \nAbility to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.","description_format":"text","description_chars":7113,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-08T06:52:59Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.806,"p_room":0.9,"age_days":28,"expected_fill_days":44,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/the-resort-at-summerlin-vip-coordinator-full-time","json_url":"https://alion.io/job/the-resort-at-summerlin-vip-coordinator-full-time.json","meta":{"generated_at":"2026-11-05T05:10:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2443844},"rest":"https://alion.io/mcp/rest/get_company?id=2443844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-resort-at-summerlin-vip-coordinator-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-resort-at-summerlin-vip-coordinator-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-resort-at-summerlin-vip-coordinator-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-resort-at-summerlin-vip-coordinator-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-resort-at-summerlin-vip-coordinator-full-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2070811}},{"tool":"search_jobs","arguments":{"company":"theresortatsummerlin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2070811},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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