{"id":3310872,"url":"https://alion.io/job/the-salvation-army-canada-and-bermuda-program-manager","title":"Program Manager","company":{"id":4707,"name":"The Salvation Army (Canada and Bermuda)","domain":"salvationarmy.ca","url":"https://alion.io/company/salvationarmy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":28,"ghost_share":0,"stale_share":0.179,"repost_share":0.107,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thunder Bay, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":138},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T03:17:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are\nFor more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.\nMission Statement\nThe Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.\nJob Description:\nPosition Purpose summary:\nThe Program Manager is responsible for all aspects of The Salvation Army Thunder Bay, Journey to Life Centre Residential Programs and give oversight to all the Residential Programs ensuring that program services are carried out in an effective and efficient manner in keeping with The Salvation Army guidelines and policies. The Residential Program Manager also ensures that resources of the department are being used to their greatest potential in the implementation of The Salvation Army’s mission.\nAccountabilities:\nGeneral\nIn consultation with the Program Director, assist with the development and implementation of policies and procedures.\nReport any safety hazards, maintenance problems, equipment, or supply needs to the Program Director.\nWork with the Program Director to ensure that the programs meet contractual and legal, requirements.\nCoordinate storage and retrieval of personal items with support staff.\nEnsure that all procedures, rules, and guidelines for the safety and security of clients and staff are enforced impartially.\nProgram\nDevelop, administer, and direct The Salvation Army Thunder Bay, Journey to Life Centre residential programs.\nAssist in developing appropriate services for the clients of the Thunder Bay, Journey to Life Centre .\nEnsure that information available to staff/clients regarding community resources is up-to-date and accurate.\nEnsure that staff is following appropriate policies with respect to clients requiring medical attention and/or medication.\nEnsure appropriate liaison with outreach/community workers who come into the Thunder Bay, Journey to Life Centre .\nEnsure that program supplies are available.\nAdministration\nDevelop and implement shift change procedures, logbook documentation and any other tools required for effective communication of overall client services.\nPrepare statistical and operational reports as required by The Salvation Army Thunder Bay, Journey to Life Centre .\nRegularly review and revise, if necessary, the effectiveness of the client intervention/case management system.\nEnsure that shift documentation and client/case management files are properly maintained.\nIdentify job vacancies and follow The Salvation Army hiring procedures, directly involve the process of hiring, orientation, and employee development; provide ongoing, consistent coaching, performance feedback, and manage the evaluation of Residential Programs’ staff.\nResponsible for preparing, posting, and maintaining departmental staff schedules and ensuring staff coverage and replacement for staff absences.\nApproving staff time off request in Workday, and input and approve all employees’ work hours in Workday.\nHealth and Safety\nResponsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA). \nEnsure that the measures and procedures prescribed (OH&SA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.\nProvide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.\nWork in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.\nPerform other position related duties as required.\nCRITICAL RELATIONSHIP MANAGEMENT:\nGovernanceBoards and Councils:\nInternal:\nProgram Director, management members, staff, volunteers, and residents.\nConduct regular staff meetings to review operational effectiveness, changes in policies and procedures, and to provide in-service training.\nParticipate in other staff meetings when relevant.\nExternal:\nProgram funders, Community Partners, community members who receive our services\nAttend approved community meetings with various groups. {Required to use the program vehicle when available.}\nMANAGERIAL/Technical Leadership RESPONSIBILITY:\nThis position reports directly to the Program Director or designate.\nThe incumbent is directly responsible for the direct supervision and management of non-supervisory personnel. \nFINANCIAL AND MATERIALS MANAGEMENT:\nNot applicable\nWORKING CONDITIONS:\nThis is a permanent full-time position\nThis position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount.\nFacility operates 24/7 requiring rotational on-call support {as per posted schedule} returning to work as required.\n Required to work on a regular basis weekend and evening shifts to support the 24/7 facility. \nFlexibility is required and as such the hours of work will vary from week to week as per operational requirements. \nWorking environment is typically in the office in generally agreeable conditions.\nTravel is associated with this position. i.e., to attend community partnership meetings. \nThe above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.\neducation and experience Qualifications:\nEducation, Qualifications and Certifications:\nCompletion of a University Bachelor’s Degree. Social Work education is an asset.\nValid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.\nMust provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment\nAlternative combinations of education and experience may be considered.\nExperience and Skilled Knowledge Requirements\nMinimum of three (3) years of prior related experience, including experience in supervision, leadership, and a social services background. \nExperience working with a diverse population, including mental health and addictions.\nKnowledge of community-based resources and experience networking with government and social service agencies.\nSupervisor/management skills and the ability to lead, coach and motivate.\nProficiency in Microsoft Office products is required, Word and Excel etc.\nDevelop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.\nSkills and Capabilities:\nAble to work independently and participate as an active and responsible team member.\nStrong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.\nStrong oral/written communication skills.\nSelf-motivated/disciplined.\nAttention to detail, problem solving and analytical skills. \nAbility to organize and prioritize multiple tasks in a fast-paced environment.\nStrong interpersonal, motivational, leadership, and organizational skills.\nAbility to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.\nAttentive listening skills for the purpose of supervision, coaching, and conflict resolution.\nCompensation:\nThe target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.\nThe Salvation Army will provide reasonable accommodation upon request. 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