Relief Receptionist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The role provides general administrative support as the first point of contact for people coming into or calling the West Campus.

ACCOUNTABILITIES:

The incumbent may perform all, some, or similar range of duties.

Administrative

• Performs general office duties such as answers telephone and directs and/or responds to inquires; greets visitors and directs them to the appropriate person(s); files documents electronically or manually.
• Takes calls/inquiries about bookings for rental groups
• Sets up client appointments and registers clients for classes and special events
• Prepares routine documentation such as forms, letters, memo, email and may keep records; checks typing for accuracy, sorts and prioritizes typing assignments within general guidelines.
• Assists in maintaining adequate office and other supplies.
• Provides administrative and/or special project support as assigned.
• Prepares and receives all paperwork for various projects and processes.
• Keeps the reception area clean and organize.
• Manages rental groups who are on site, ensuring safety protocols are always followed.
• Attends staff meetings.
• Reviews information and client forms to ensure correct information and relevance.
• May support the Program Coordinator with opening mail and processing out-going mail; receives parcel(s) and distributes to the appropriate person(s).
• Conducts copier room inventory check
• May draft and prepare presentations (including PowerPoint, invitations, certificates.)

• Working environment is in a community facility behind a receptionist desk. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas.
• May be faced with dealing with aggressive and/or disruptive clients or visitors.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completed high school or has equivalent experience.
• Police Information Check with Vulnerable Sector Search.
• Child Intervention Check.
• Emergency First Aid certification with Level C CPR from an Alberta approved training provider.

Experience and Skilled Knowledge Requirements

• Up to one year of related experience.

Skills and Capabilities:

• Excellent communication skills (verbal/written) and strong customer service skills.
• Proficient in MSOffice 365 (Excel, TEAMS, Word).
• Able to control emotions and display a patient, calm and collected demeanor.
• Dependable.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.