{"id":1227595,"url":"https://alion.io/job/the-silicon-partners-project-manager","title":"Project Manager","company":{"id":688870,"name":"The Silicon Partners","domain":"thesiliconpartners.com","url":"https://alion.io/company/thesiliconpartners","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India","Pune, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":43000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T04:01:26Z","employer_posted_date":null,"last_verified_at":"2026-09-24T04:01:26Z","board_verified":false,"closed_at":null,"days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Position Overview :\n\nThe AMS Project Manager will be responsible for end-to-end delivery and governance of Application Management Services (AMS) engagements, ensuring stable operations, SLA compliance, continuous improvement, customer satisfaction, and effective management of the AMS team.\n\nKey Responsibilities :\n\n- Own overall AMS service delivery, project governance, and operational performance.\n\n- Act as the primary point of contact for the customer for AMS-related matters.\n\n- Manage incidents, service requests, problems, changes, releases, and enhancements in accordance with agreed SLAs and OLAs.\n\n- Monitor SLAs, service quality, backlog, aging, productivity, and customer satisfaction.\n\n- Lead daily/weekly/monthly governance meetings and prepare management dashboards and service reports.\n\n- Manage AMS team capacity, utilization, workload allocation, onboarding, and performance. Manage CR/enhancement lifecycle, including estimation, prioritization, resource planning, approvals, execution, and billing where applicable.\n\n- Identify and manage operational risks, dependencies, escalations, and service-impacting issues.\n\n- Ensure adherence to ITIL processes, customer governance, security requirements, and organizational standards.\n\n- Support transition of new applications/processes into AMS and ensure proper knowledge transfer and documentation.\n\n- Identify opportunities for service expansion, automation, and additional AMS business.\n\n- Manage senior stakeholder relationships and executive escalations.\n\nRequired Skills & Experience :\n\n- 810 years of experience in SAP application support/AMS.\n\n- Should have handled 1-2 E2E implementation projects and multiple AMS projects as project manager\n\n- Strong understanding of SAP S/4HANA and SAP ECC environments with functional background.\n\n- Strong Analytical and MIS Skills\n\n- Experience managing multi-disciplinary teams across SAP functional and technical areas.\n\n- Strong knowledge of ITIL/ITSM processes, SLA management, incident/problem/change management.\n\n- Strong understanding of application support metrics, governance, pooled capacity planning.\n\n- Experience working with global customers and distributed delivery teams.\n\n- Strong stakeholder management, communication, negotiation, and escalation-management skills.\n\nKey Performance Indicators :\n\n- Service Delivery :\n\ni. SLA compliance, availability, backlog, aging\n\n- Incident Management :\n\ni. MTTR, first-time resolution, priority-1/2 resolution\n\n- Customer :\n\ni. CSAT, escalations, governance effectiveness\n\n- Team :\n\ni. Utilization, productivity, attrition, capacity\n\n- Quality :\n\ni. Recurring incidents, RCA closure, defect leakage\n\n- Financial :\n\ni. Revenue, margin, cost, forecast accuracy\n\n- Improvement :\n\ni. Automation, ticket reduction, process improvements\n\n- Growth :\n\ni. CR revenue, upsell/cross-sell opportunities\n\nEducation : Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or a related discipline.\n\nSkills\nProject Management, SLA, ITIL, SAP Support, SAP AMS, Project Manager - SAP, SAP Implementation, S/4 HANA, ITSM, Applications Support","description_format":"text","description_chars":3141,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-25T13:06:44Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.852,"p_room":0.9,"age_days":18,"expected_fill_days":39,"reasons":["seen:18","velocity","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/the-silicon-partners-project-manager","json_url":"https://alion.io/job/the-silicon-partners-project-manager.json","meta":{"generated_at":"2026-10-12T15:32:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24354,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688870},"rest":"https://alion.io/mcp/rest/get_company?id=688870"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-silicon-partners-project-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-silicon-partners-project-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-silicon-partners-project-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-silicon-partners-project-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-silicon-partners-project-manager"}]}