{"id":3697549,"url":"https://alion.io/job/the-squires-group-project-manager-customer-experience","title":"Project Manager - Customer Experience","company":{"id":4423153,"name":"The Squires Group","domain":"squiresgroup.com","url":"https://alion.io/company/squiresgroup","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:33:14Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T08:41:59Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nThe Squires Group is partnering with a client in the Utilities industry to identify an experienced Project Manager to support projects within their Customer Experience (CX) and Utility Operations (UO) portfolio.\nThis is an opportunity for a hands-on Project Manager who enjoys working with cross-functional teams, managing complex initiatives, and driving projects from planning through successful completion. The ideal candidate brings strong project management fundamentals, financial acumen, and experience working with Agile teams, along with the ability to effectively communicate with stakeholders at all levels of the organization.\nThis role is in Springfield, VA, with an onsite expectation of 4 days per week. Per our client contract, candidates must be U.S. Citizens or Green Card Holders.\nResponsibilities\nLead projects through the full project life cycle, from initial planning and scope definition through execution, monitoring, and completion.\nDefine project objectives, deliverables, scope, and success criteria in alignment with organizational goals.\nDevelop and maintain detailed project plans, schedules, budgets, and resource requirements.\nManage project resources, costs, and financial forecasts to ensure projects remain on track and within budget.\nMonitor project performance against established timelines, budgets, PMO guidelines, and key performance indicators (KPIs).\nLead and coordinate cross-functional project teams, including Agile teams, to drive progress and achieve project objectives.\nManage vendor and supplier relationships, including contracts, task assignments, deliverables, and performance expectations.\nCommunicate project status, risks, issues, and progress updates to stakeholders and senior leadership.\nIdentify potential roadblocks, proactively address challenges, and implement adjustments to keep projects moving forward.\nApply industry best practices, project management methodologies, and change management principles throughout project execution.\nPartner with the Portfolio Manager to identify opportunities for process improvement and enhance PMO practices.\nQualifications\n5-10 years of project management experience, including responsibility for managing projects through the full life cycle.\nActive Project Management Professional (PMP) certification (required).\nDemonstrated experience working with Agile teams and project delivery methodologies.\nStrong understanding of project management tools, methodologies, and industry best practices.\nProven experience developing and managing project budgets, tracking costs, and working with accrual accounting.\nAbility to manage multiple priorities, resources, timelines, and competing demands effectively.\nStrong analytical and problem-solving skills, with the ability to identify challenges and develop practical solutions.\nExperience managing stakeholders, facilitating collaboration, and navigating competing priorities.\nExcellent communication and presentation skills, including the ability to confidently present project updates to senior leadership.\nStrong leadership, organizational, time management, and facilitation skills.\nDemonstrated ability to deliver projects within established scope, budget, and timelines.\nPreferred Qualifications\nBachelor's degree in Business Administration or a related field (or equivalent experience).\nAgile certification.\nExperience with stakeholder management, negotiation, and conflict resolution.\n Compensation\nThe compensation for this role as a consultant starts at $75/hour, based on experience and qualifications. This rate is subject to change.\nBenefits vary by compensation type and may include paid time off (PTO), medical, dental, and vision coverage, life insurance, long-term disability insurance, a 401(k) plan, and additional optional benefits.\n4 Reasons to Join The Squires Group, Inc.: 1. Our Commitment to You - We offer competitive pay, multi-year projects, and a list of exciting clients.2. Work-Life Balance - We work hard; we work smart and have quality time for family and \"life.\" 3. Golden Rule - We treat our consultants the way we want to be treated: with integrity, professionalism, and trust.4. We Care About You - We help you meet your career goals and continuously support your efforts in the field. Check out our Referral Program!The Squires Group will pay you for every qualified professional that you refer and we place. If you see a position posted by The Squires Group and know the perfect person for the job, please send us your referral. For more information, go to https://bit.ly/squiresreferral.\n The Squires Group, Inc. is an Equal Opportunity/Affirmative Action Employer.","description_format":"text","description_chars":4656,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T18:33:14Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.568,"p_room":0.945,"age_days":6,"expected_fill_days":16,"reasons":["conf:3","agency","urgency","win:mid"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/the-squires-group-project-manager-customer-experience","json_url":"https://alion.io/job/the-squires-group-project-manager-customer-experience.json","meta":{"generated_at":"2026-11-10T12:10:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423153},"rest":"https://alion.io/mcp/rest/get_company?id=4423153"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-squires-group-project-manager-customer-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-squires-group-project-manager-customer-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-squires-group-project-manager-customer-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-squires-group-project-manager-customer-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-squires-group-project-manager-customer-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3697549}},{"tool":"search_jobs","arguments":{"company":"squiresgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3697549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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