{"id":1426729,"url":"https://alion.io/job/the-study-at-yale-guest-service-agent-study-hotels","title":"Guest Service Agent - Study Hotels","company":{"id":1857994,"name":"The Study at Yale","domain":"thestudyatyale.com","url":"https://alion.io/company/thestudyatyale","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Haven, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T23:54:03Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-04T13:30:49Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"The Study at Yale is currently seeking a Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Front Office Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.\nOur caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.\nResponsibilities\nProvide the highest and most efficient level of hospitality and customer service expected by our guests.\nComplete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.\nMaintains room inventory of vacancies, reservations, and assignments.\nCourteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.\nCoordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.\nAttends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.\nRegularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.\nProvide assistance to other team members to contribute to the best overall performance of the department and the hotel.\nPerform accordingly to the company handbook in regard to policies, procedures, and regulations.\nEnsure total awareness of in-house VIPs.\nMaintain a safe and clean work environment.\nFundamentals\nAbility to maintain a friendly, cheerful, and courteous demeanor at all times.\nEducation: High school diploma or general education degree (GED).\nExperience: 1 year within a customer-facing role.\nAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.\nIntermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.\nFlexibility to work any shift, including evenings, weekends, and holidays.\nExcellent verbal and written interpersonal communication skills.\nProficiency in English required. A second language is desirable.\nStrong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.\nAbility to positively communicate and interact with all hotel departments.\nAbility to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.\nAbility to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.\nEOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.\nStudy Hotels is a drug free workplace. Pre-employment drug test and background check required.\nAbout Us\nThe Study at Yale, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.\nEligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.\nStudy Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.","description_format":"text","description_chars":4277,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T23:54:03Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.605,"p_room":0.55,"age_days":36,"expected_fill_days":28,"reasons":["conf:3","win:tail","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/the-study-at-yale-guest-service-agent-study-hotels","json_url":"https://alion.io/job/the-study-at-yale-guest-service-agent-study-hotels.json","meta":{"generated_at":"2026-11-04T23:29:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":666,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1857994},"rest":"https://alion.io/mcp/rest/get_company?id=1857994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-study-at-yale-guest-service-agent-study-hotels"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-study-at-yale-guest-service-agent-study-hotels"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-study-at-yale-guest-service-agent-study-hotels"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-study-at-yale-guest-service-agent-study-hotels\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-study-at-yale-guest-service-agent-study-hotels"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1426729}},{"tool":"search_jobs","arguments":{"company":"thestudyatyale.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1426729},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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