{"id":1949284,"url":"https://alion.io/job/the-study-at-yale-guest-services-agent-study-hotels","title":"Guest Services Agent - Study Hotels","company":{"id":1857994,"name":"The Study at Yale","domain":"thestudyatyale.com","url":"https://alion.io/company/thestudyatyale","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-06T08:46:38Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T12:25:15Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position: Guest Service Agent\nDepartment: Guest Services\nLocation: Chicago, IL\nEmployment Type: Part-time or Full-Time\nCompensation: $21.50 per hour\nThe Study at University of Chicago is seeking a full-time Guest Service Agent to provide genuine hospitality and exceptional service to our guests. As a key member of the Guest Services team, the Guest Service Agent supports the daily operation of the Front Desk and Living Room while helping create a welcoming, organized, and memorable experience throughout each guest's stay.\nThis position manages guest arrivals and departures, reservations, requests, payments, and inquiries while serving as an important connection point between guests and hotel departments. Guest Service Agents should be comfortable balancing multiple priorities while remaining attentive, composed, and genuinely engaged with each guest.\nWe are looking for an energetic, service-oriented individual who enjoys helping people, communicates confidently, and takes ownership of resolving guest needs. The ideal candidate is organized, dependable, and comfortable working in a fast-paced hospitality environment.\nResponsibilities\nProvide warm, efficient, and attentive hospitality to guests throughout their stay.\nComplete guest check-in and check-out procedures accurately, including room assignments, payment processing, and account review.\nManage reservations, room availability, guest profiles, and room assignments within the hotel's property management system.\nAnswer telephone and in-person inquiries professionally and provide accurate information regarding hotel accommodations, services, rates, and availability.\nAssist with reservation requests and use appropriate selling techniques to support occupancy and room revenue.\nRespond promptly to guest requests and coordinate with other hotel departments to ensure appropriate follow-through.\nProvide information and recommendations regarding hotel services, dining, transportation, the University of Chicago campus, Hyde Park, and the surrounding area.\nAssist with transportation arrangements, wake-up calls, special requests, and other guest needs.\nAddress routine guest concerns and billing questions professionally and involve leadership when additional assistance or service recovery is appropriate.\nAccurately post room charges, payments, adjustments, receipts, and other transactions while following established cash-handling and payment procedures.\nMaintain awareness of VIP guests, special requests, arrivals, departures, and relevant hotel activity.\nCommunicate important guest and operational information clearly during shift handoffs and with appropriate hotel departments.\nMaintain an organized, professional, clean, and welcoming Front Desk and Living Room environment.\nSupport fellow team members and other departments as needed to contribute to the overall operation of the hotel.\nFollow Study Hotels policies, procedures, safety standards, and guest-service expectations.\nPerform other duties as assigned.\nFundamentals\nHigh school diploma or equivalent preferred.\nAt least one year of experience in a customer-facing, hospitality, or service-oriented role preferred.\nPrevious hotel Front Desk or Guest Services experience is a plus.\nWarm, professional, and composed demeanor with a genuine interest in assisting guests.\nExcellent verbal and written communication skills.\nStrong organizational, follow-up, time-management, and multitasking skills.\nAbility to manage multiple priorities and guest requests in a fast-paced environment.\nAbility to work collaboratively and communicate effectively with all hotel departments.\nIntermediate computer skills; familiarity with Microsoft Outlook, Word, and Excel preferred.\nAbility to learn hotel property management, reservation, payment, and guest-service systems.\nProficiency in English required; additional language skills are a plus.\nFlexible availability, including mornings, afternoons, evenings, weekends, holidays, and overnight shifts as business needs require.\nAbility to stand for extended periods during a shift.\nAbility to grasp, lift, carry, or otherwise move items weighing up to 50 pounds.\nAbout Us\nThe Study at University of Chicago is a 167-room hotel located on the Midway Plaisance in Chicago's historic Hyde Park neighborhood. Designed as a place of discovery and connection, the hotel reflects the character and energy of the University of Chicago while providing thoughtful, contemporary accommodations for university visitors, families, faculty, business travelers, and the surrounding community.\nThe hotel is home to Truth Be Told, a British-inspired tavern that offers a welcoming gathering place for hotel guests, the University of Chicago community, Hyde Park neighbors, and area visitors. The property also features 4,700 square feet of meeting and event space, including a 2,500-square-foot Winter Garden designed for social events and private functions.\nEligible full-time team members receive a comprehensive benefits package, including medical, dental, vision, life and disability insurance, 401(k), paid time off, and paid holidays.\nStudy Hotels is a drug-free workplace. Pre-employment drug screening and background checks may be required in accordance with applicable law.\nStudy Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, color, religion, disability, national origin, sex, sexual orientation, gender identity, veteran status, or any other characteristic protected by applicable federal, state, or local law.\nKeywords: Guest Service Agent, Front Desk Agent, Hotel Front Desk, Guest Services, Hospitality, Customer Service, Chicago Hotel Jobs, Hyde Park Jobs","description_format":"text","description_chars":5672,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T08:46:38Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":0.9,"age_days":12,"expected_fill_days":28,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/the-study-at-yale-guest-services-agent-study-hotels","json_url":"https://alion.io/job/the-study-at-yale-guest-services-agent-study-hotels.json","meta":{"generated_at":"2026-10-19T15:29:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11522,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1857994},"rest":"https://alion.io/mcp/rest/get_company?id=1857994"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fthe-study-at-yale-guest-services-agent-study-hotels"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fthe-study-at-yale-guest-services-agent-study-hotels"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fthe-study-at-yale-guest-services-agent-study-hotels"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/the-study-at-yale-guest-services-agent-study-hotels\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fthe-study-at-yale-guest-services-agent-study-hotels"}]}