{"id":2458429,"url":"https://alion.io/job/the-sydney-centre-entry-level-call-centre-agent-full-time","title":"Entry-Level Call Centre Agent (Full-Time)","company":{"id":4423117,"name":"Sydney Call Centre","domain":"thesydneycentre.com","url":"https://alion.io/company/thesydneycentre","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:38:09Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T19:00:47Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"POSITION OVERVIEW\nENTRY-LEVEL CALL CENTRE AGENT (FULL-TIME)\nWe are looking for call centre agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.\nThis is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?\nIn this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.\nIn addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.\nEssential Duties\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nEnsure first call resolution through problems solving and effective call handling \nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues when needed\nAccurately document and process customer claims in appropriate systems\nLead fact-finding discussions to determine the best options for the customer\nUtilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures\nComply with requirements surrounding confidential information and personal information\nEscalate customer issues to the appropriate staff and managerial for resolution as needed\nAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements \nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT? \nWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nQualifications\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nBasic understanding of Windows operating system\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem-solving, and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required)\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nCOMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?\nAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nHealth Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nSupplemental Insurance: Accident and critical illness insurance\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\nPaid Training: Learn new skills while earning a paycheck.\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\nCasual Dress Code: Be comfortable while you work.\nCompensation & Benefits that Fit Your Life\nMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.\nIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!\nSCHEDULE\nNEED A SCHEDULE THAT WORKS WITH YOUR LIFE?\nWe can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.\nPHYSICAL REQUIREMENTS\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nREASONABLE ACCOMMODATION\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.\nEQUAL OPPORTUNITY EMPLOYER\nAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.\nMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.\nMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.\nABOUT US\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nDISCLAIMER\nThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. 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